About the Role
(Remote)
Duration: 6months+
Inside IR35
Banking Client Experience required
Job Summary:
We are seeking a highly skilled and experienced Major Incident Manager to join a dynamic team supporting one of the leading global financial institutions. This role requires expert-level command and control of P1-level critical incidents in a high-pressure, enterprise-scale environment.
Key Responsibilities:
-Take full ownership and command of Priority 1 (P1) Major Incidents, driving resolution within SLA.
-Operate in a 24/7/365 shift environment, including night and weekend rotations.
-Coordinate with cross-functional global teams and stakeholders to ensure timely incident resolution.
-Provide high-level communications and stakeholder updates during critical incident bridges.
-Liaise with process leads and business units to ensure structured problem management follow-up.
-Maintain thorough documentation and incident logs for reporting and audit purposes.
Required Skills and Experience:
-Extensive experience in managing Major Incidents in complex, large-scale enterprise environments.
-Proven track record in the financial services industry, preferably with global banks.
-Demonstrated ability to work under extreme pressure and manage critical incidents end-to-end.
-Strong communication, leadership, and coordination skills.
-Familiarity with ITIL framework and incident/problem/change management tools.
-Comfortable working on rotational shifts, including nights and weekends.