About the Role
<p>Account Manager – Facilities Management</p><p>📍 <strong>London & Surrounding Areas (Field-Based Role)</strong><br>🏢 <strong>Pareto FM</strong><br>🕒 <strong>Full-Time</strong></p><p>Pareto FM are looking for an experienced and driven <strong>Account Manager</strong> to lead the delivery of integrated facilities management services across a portfolio of client sites in and around London.</p><p>This is a <strong>field-based role</strong>, where travel between sites is a core part of the position. You’ll take full ownership of operational performance, financial delivery, and team leadership across multiple locations, ensuring consistently high standards across the contract.</p><p>If you enjoy variety, autonomy, and building strong client relationships across different environments — this is a fantastic opportunity to step into a pivotal leadership role.</p><hr><h2>The Role</h2><p>As Account Manager, you’ll be fully accountable for the successful delivery of services across your portfolio, ensuring everything runs safely, efficiently, and in line with contractual expectations.</p><p>You’ll act as the senior point of contact for the client, while leading and supporting teams across multiple sites.</p><hr><h2>What You’ll Be Doing</h2><ul><li><p>Acting as the <strong>primary client contact</strong> across multiple sites</p></li><li><p>Building strong, trusted relationships with stakeholders</p></li><li><p>Leading and supporting a <strong>multi-skilled team</strong> across engineering, facilities, H&S and front-of-house</p></li><li><p>Driving consistency and high standards across all locations</p></li><li><p>Overseeing <strong>hard and soft FM services</strong>, including maintenance, cleaning and workplace operations</p></li><li><p>Ensuring full compliance with <strong>health & safety regulations and statutory requirements</strong></p></li><li><p>Monitoring KPIs and SLAs, taking action to improve performance</p></li><li><p>Managing subcontractors and service partners to ensure quality and compliance</p></li><li><p>Taking full ownership of <strong>contract delivery across your portfolio</strong></p></li><li><p>Managing budgets, forecasting and cost control</p></li><li><p>Identifying opportunities for <strong>efficiencies, savings and service improvements</strong></p></li><li><p>Producing regular operational and financial reports</p></li></ul><hr><h2>What We’re Looking For</h2><ul><li><p>Proven experience in an <strong>Account Manager / Facilities Manager / senior FM role</strong></p></li><li><p>Strong background in <strong>integrated facilities management (hard & soft services)</strong></p></li><li><p>Experience managing <strong>multi-site or mobile contracts</strong></p></li><li><p>Confident leading and developing teams across different locations</p></li><li><p>Excellent client-facing and stakeholder management skills</p></li><li><p>Strong commercial awareness and budget management experience</p></li><li><p>Full UK driving licence and willingness to travel regularly</p></li></ul><hr><h2>About You</h2><ul><li><p>Comfortable working in a <strong>field-based, mobile role</strong></p></li><li><p>A natural leader who brings structure, accountability and energy</p></li><li><p>Proactive, solutions-focused and highly organised</p></li><li><p>Strong communicator with a professional, client-focused approach</p></li><li><p>Driven to deliver consistent, high-quality service across multiple sites</p></li></ul><hr><h2>Why Join Pareto FM?</h2><ul><li><p>A varied, <strong>multi-site leadership role</strong> with real autonomy</p></li><li><p>Opportunity to manage a diverse portfolio and make a visible impact</p></li><li><p>Supportive leadership structure within a growing FM business</p></li><li><p>A culture built on <strong>quality, collaboration and continuous improvement</strong></p></li></ul><hr><p>If you’re an experienced Account Manager who thrives in a <strong>mobile, client-facing role</strong> and enjoys leading teams across multiple sites — we’d love to hear from you.</p>