About the Role
<p><b>Concierge (Receptionist)</b></p>
<p><b>SwissTimepieces – Luxury Watches</b></p>
<p><b>Location:</b> Kendal, Lake District</p>
<p><b>Salary:</b> <b>£23,750 – £25,000 per annum</b> + Christmas Bonus + 29 Days Holiday + Pension</p>
<p><b>Hours:</b> <b>35 hours per week</b> including alternate Saturdays</p>
<p><b>About Our Client – SwissTimepieces</b></p>
<p>SwissTimepieces began in 2017 as a passion project and has grown into a trusted luxury watch specialist.</p>
<p>Their growth has been built on reputation, meticulous attention to detail, and a genuinely client-first approach. Every transaction matters. Every relationship counts.</p>
<p>They exist to curate exceptional timepieces that celebrate life’s milestones and become part of their clients’ stories, today and for generations to come.</p>
<p>They are now entering an exciting new phase of growth. They are looking for people who want to build something meaningful, not just fill a role, but contribute to a business with high standards, clear ambition, and long-term plans.</p>
<p><b>The Opportunity</b></p>
<p>They are looking for a <b>Client Concierge (Receptionist)</b> – a highly organised, personable individual who will be the first point of contact for their clients and play a key role in delivering a premium, seamless experience.</p>
<p>This is not a traditional Receptionist role.</p>
<p>You will sit at the centre of the business, managing inbound phone enquiries, welcoming clients into the showroom, and ensuring that every interaction reflects the standards of a luxury brand.</p>
<p>You will also play a crucial role in supporting the sales team by qualifying enquiries, managing appointment flow, and helping maintain a structured, high-performing environment.</p>
<p><b>What You’ll Be Doing:</b></p>
<ul>
<li>Acting as the first point of contact for all inbound phone enquiries, ensuring calls are handled professionally and efficiently.</li>
<li>Professionally answering and managing incoming calls, qualifying client needs, and directing enquiries appropriately.</li>
<li>Booking and coordinating client appointments to ensure an efficient and well-managed schedule.</li>
<li>Welcoming clients into the showroom and delivering a polished, high-end experience.</li>
<li>Preparing meeting rooms and maintaining a clean, organised, and professional environment.</li>
<li>Supporting the sales team by qualifying phone enquiries and booking high-quality appointments.</li>
<li>Assisting with outbound calls (e.g. following up quotes, arranging collections, checking in with clients).</li>
<li>Managing daily calendars and ensuring appointments run smoothly and on time.</li>
<li>Receiving and organising deliveries and packages.</li>
<li>Maintaining high standards across the front-of-house and client areas.</li>
</ul>
<p><b>Who This Role Would Suit:</b></p>
<ul>
<li>Someone with strong customer service experience (hospitality, retail, front-of-house, or similar).</li>
<li>A confident communicator who is comfortable speaking with clients on the phone and in person.</li>
<li>An organised individual who enjoys keeping things structured and running smoothly.</li>
<li>Someone who takes pride in presentation, environment, and attention to detail.</li>
<li>A proactive individual who enjoys being busy and taking ownership.</li>
<li>Someone who enjoys working in a professional, high-standard environment.</li>
<li>An interest in luxury brands or watches is beneficial, but not essential.</li>
</ul>
<p><b>What They’re Looking For:</b></p>
<ul>
<li>Excellent communication and interpersonal skills.</li>
<li>Professionalism and strong personal presentation.</li>
<li>High levels of organisation and attention to detail.</li>
<li>Confidence in handling phone conversations and managing enquiries.</li>
<li>Ability to prioritise and stay calm under pressure.</li>
<li>A proactive, “can-do” attitude.</li>
<li>Strong sense of responsibility and ownership.</li>
<li>Previous experience in a similar role is beneficial but not essential.</li>
</ul>
<p><b>What You’ll Get:</b></p>
<ul>
<li>Salary: £23,750 – £25,000 per annum depending on experience</li>
<li>Bonus: Annual Christmas bonus</li>
<li>Holiday: 29 days including bank holidays</li>
<li>Hours: 35 hours per week, including alternate Saturdays</li>
<li>Pension: Workplace pension scheme</li>
<li>Development: Opportunity to grow within a fast-moving business (including progression into operations or sales support roles over time)</li>
</ul>
<p><b>Why Join SwissTimepieces?</b></p>
<p>SwissTimepieces is not a corporate retailer. They are an independent, reputation-built luxury specialist where standards genuinely matter.</p>
<p>You will play a key role in shaping the client experience and supporting a high-performing team in a business that is growing quickly.</p>
<p>This is a position of trust and responsibility, ideal for someone who takes pride in their work and wants to be part of a business where details matter.</p>
<p>As they grow, so do the people within it.</p>
<p><b>How to Apply</b></p>
<p>Please apply via our client’s short application process, which includes a couple of quick assessments designed to help them, and you, determine whether it’s the right fit. You’ll also receive your own behavioural profile to keep.</p>
<p>They are actively interviewing and aiming to appoint immediately. Applications will be reviewed on a rolling basis.</p>