Head of Customer Services Latam

- Customer Services operations across multiple countries in Latam - Multinational company operating in the healthcare/diagnostics sector About Our Client Large multinational company operating in the healthcare/diagnostics sector, with a well-established presence in Latin America and a strong focus on innovation, quality, and health impact. Job Description - Provide strategic leadership for Customer Services operations across Latin America, with full regional accountability. - Define and execute the services strategy aligned with overall business objectives. - Ensure operational excellence, customer satisfaction, team engagement, and financial results. - Manage KPIs, budgeting, forecasting, and operational performance. - Lead transformation, continuous improvement, and organizational optimization initiatives. - Ensure regulatory compliance, governance, and quality standards. - Lead large and diverse teams, including the management of partners and distributors in selected markets. The Successful Applicant - Senior executive with solid experience in Customer Services, Operations, or related areas, within a regional/multi-country context. - Proven track record in leading large teams and driving transformation initiatives. - Strong strategic mindset, results orientation, and ability to operate within matrix organizations. - Previous experience in healthcare, diagnostics, or other regulated industries is highly desirable. - Fluent English required; Spanish and Portuguese are strong differentiators. - Willingness to travel frequently across the region. What's on Offer Aligned with market practices. Contact Natalia Frediani Quote job ref JN-032026-6985171 Job summary - Function - Operational & General Management - Industry - Life Sciences - Location - São Paulo - Contract type - Permanent - Consultant name - Natalia Frediani - Job reference - JN-032026-6985171