Customer Service Advisor
Location: Manchester (City Centre) - Fully Onsite
Working Pattern: Full-time, Monday to Friday (09:00 - 17:00)
Contract Duartion: 19/06/2026 - 24/07/2026
Role Overview
We are currently recruiting for a team of Funding Application Reviewers to support with the assessment and validation of community funding applications.
Based at a central Manchester office, this role involves reviewing submissions from community groups and organisations, ensuring all applications meet the required eligibility criteria. You will play a key role in supporting initiatives that make a meaningful difference within local communities.
The position requires strong attention to detail, as well as the ability to handle sensitive information with care and accuracy.
Key Responsibilities
- Review and assess funding applications thoroughly, identifying any discrepancies or concerns
- Validate information provided by applicants against relevant databases and sources
- Ensure all applications meet defined eligibility criteria and guidelines
- Investigate and escalate any complex or high-risk cases to the appropriate teams in a timely manner
- Communicate with applicants via email to request further information where applications are incomplete or unclear
- Maintain accurate records and ensure all data is handled in line with compliance requirements
Key Skills & Experience
- Exceptional attention to detail and accuracy
- Strong written communication skills, including excellent spelling, punctuation, and grammar
- Good interpersonal skills with the ability to communicate professionally with external applicants
- Strong organisational skills and ability to manage workload effectively
- Proficient in using Microsoft Outlook and comfortable working with databases and systems
- Customer-focused approach with a high level of professionalism
Candidate Profile
This role would suit someone who:
- Enjoys analysing information and problem-solving
- Is methodical, organised, and able to follow structured processes
- Takes pride in accuracy and quality of work
- Is motivated by contributing to projects that support communities and create positive impact
Location & Working Environment
The role is based at a central Manchester office, conveniently located:
- Approximately 5 minutes' walk from Victoria train and tram station
- Approximately 3 minutes' walk from Shudehill bus station
The office offers a modern working environment, including:
- On-site shop and post office
Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.