HEAD OF ANALYTICS AND DATA SCIENCE

Head of Analytics and Data Science

London / £100000 - £140000 annum

INFO

SALARY:

£100000 - £140000

LOCATION

London

Permanent

London, hybrid (2 to 3 days per week)

The Company

They are a well known, consumer focused organisation operating across multiple business units and partner networks. Despite strong brand recognition, the central team operates with a lean, agile, and entrepreneurial mindset similar to a scale up. Data is a key focus area, with significant investment in building a modern, insight driven organisation. Their work spans loyalty programmes, customer engagement, and commercial performance.

The Role

You will lead the combined Analytics and Data Science function, with responsibility for strategy, delivery, and stakeholder engagement across the business.

Key responsibilities include:

* Bringing together separate Analytics and Data Science teams into a unified function

* Leading and developing a team of managers and specialists across analytics and data science

* Setting the roadmap for customer focused data initiatives, including loyalty and pricing optimisation

* Driving adoption of self service analytics and improving data accessibility across the organisation

* Leading the overhaul and optimisation of dashboards and reporting frameworks

* Partnering with senior stakeholders across multiple business units to influence decision making

Your Skills and Experience

* Strong commercial experience leading both Analytics and Data Science functions

* Proven ability to define and execute data strategies in consumer focused organisations

* Experience delivering data transformation programmes, including self service analytics and reporting improvements

* Background in customer analytics, loyalty, or pricing related use cases

* Strong stakeholder management skills, with experience influencing senior leadership

* Solid technical grounding in data science and analytics, with the credibility to guide teams and review outputs

What They Offer

* Bonus and competitive benefits package

* Hybrid working model with a central London office

* Opportunity to shape a key function within a growing data organisation

* High visibility role with influence across multiple business areas

* Clear scope to drive transformation and long term impact

How to Apply

If you are interested in leading a data function at the intersection of analytics, data science, and AI, apply now to find out more.

CONTACT

Giulia Fronteddu

Recruitment Executive

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Complaints Insight Specialist

Nottingham

£40000 - £45000

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Nottingham, Nottinghamshire

Complaints Insight Specialist

Nottingham hybrid working.

Competitive salary up to £45,000 plus bonus and benefits.

This is an opportunity to join a high-impact insight function where customer complaints are treated as a strategic asset. You will translate complex customer feedback and operational data into meaningful improvements, influencing decision making across a large, regulated organisation.

The Company

They are a well-established, data-led financial services organisation undergoing continued transformation. Insight and analytics play a central role in shaping customer outcomes and driving operational efficiency. The business has a collaborative culture, with strong investment in people, technology, and continuous improvement. Teams work cross-functionally to deliver measurable change across customer operations and strategy.

The Role

• Lead and deliver complaints insight projects, turning data into actionable recommendations for stakeholders
• Identify emerging customer dissatisfaction trends and support real-time performance improvements
• Analyse complaint drivers using both qualitative and quantitative techniques, including external and regulatory data sources
• Produce clear, compelling reports and presentations for a range of internal audiences
• Support the development and optimisation of complaints strategy, including risk and process controls
• Partner with operations and wider business teams to drive customer outcome improvements and cost efficiencies
• Create data-driven narratives that explain root causes and highlight opportunities for change
• Contribute to regulatory reporting and ensure insight aligns with compliance requirements

Your Skills & Experience

• Strong experience in customer insight, complaints analytics, or operational analytics within a regulated environment
• Ability to combine qualitative and quantitative data to generate meaningful business insight
• Strong storytelling and data visualisation skills, with experience presenting to non-technical stakeholders
• Experience identifying trends, root causes, and improvement opportunities from complex datasets
• Collaborative approach with the ability to influence across multiple teams
• Commercial mindset with a focus on driving measurable outcomes
• Familiarity with tools such as spreadsheets and presentation platforms to communicate insight effectively

What They Offer

• Strong career progression within a growing insight and analytics function
• Comprehensive benefits package including pension, healthcare, and flexible benefits
• Ongoing learning and development through structured training programmes

How to Apply

If you are interested in this Complaints Insight Specialist opportunity, please apply with your CV to discuss further.

Senior Analytics Engineer

Indianapolis

$140000 - $170000

+ Data Engineering

Permanent

Indianapolis, Indiana

To Apply for this Job Click Here

Senior Analytics Engineer

Ecommerce Focus

Remote (EST Hours)

$140K to $170K base plus bonus

We are working with a high growth direct to consumer business that is investing heavily in its data platform to support ecommerce, marketing, and customer analytics.

This role will be instrumental in building a scalable analytics layer to drive performance across digital channels.

The Role

You will own the analytics engineering layer supporting ecommerce and marketing, working closely with stakeholders to deliver trusted data and actionable insights.

Key responsibilities include:

Building dbt models to support ecommerce and marketing use cases

Developing ELT pipelines across tools such as Airbyte and Python

Designing datasets for customer, product, and transaction analytics

Supporting BI and dashboarding in Looker

Partnering with marketing, growth, and product teams on KPI development

Enabling self serve analytics across digital teams

Requirements

4+ years experience in analytics engineering or data engineering

Strong SQL and dbt experience

Experience working with ecommerce or marketing data

Hands on experience with modern data warehouses and BI tools

Experience supporting stakeholder driven analytics use cases

Nice to have

Shopify or similar ecommerce platform experience

Experience with marketing attribution or customer analytics

Exposure to BigQuery, Looker, or Airbyte

Python experience

To Apply for this Job Click Here

Complaints Insight Analyst

Nottingham

£40000 - £45000

+ Advanced Analytics & Marketing Insights

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Nottingham, Nottinghamshire

To Apply for this Job Click HereComplaints Insight Analyst

Up to £45,000
Nottingham – Hybrid (3 days onsite: Tues-Thurs)

I’m hiring a Complaints Insight Specialist to join a leading financial services organisation, working at the heart of how the business understands and improves customer outcomes.

This role sits within a Complaints Process & Insight team, using customer complaints as a powerful tool to identify issues, uncover trends, and drive meaningful improvements across the organisation.

The role

This is a customer insight role in an operational environment, focused on:

• Analysing complaints data
• Identifying root causes of customer issues
• Recommending improvements to reduce future complaints

You won’t be pulling or engineering the data – instead, you’ll be taking available data and turning it into clear, actionable insight for stakeholders.

What you’ll be doing

• Analyse complaints data to identify trends, patterns, and root causes of issues
• Produce clear insights and recommendations to improve customer outcomes
• Support operational teams in identifying opportunities to reduce complaints and improve processes
• Work closely with stakeholders across operations and strategy to deliver insight projects
• Present findings through reports, presentations, and storytelling
• Contribute to improving complaints strategy and overall customer experience

Where you fit

You’ll be part of a team of specialists focused on:

• Complaints analysis
• Operational improvement
• Customer insight strategy

Some team members are more process‑focused – this role sits firmly on the insights side, helping turn data into tangible business change.

What they’re looking for

Must‑haves

• Experience working in an operational or customer‑focused environment
• Strong analytical mindset – able to interpret data and identify trends
• Experience delivering insight and recommendations, not just reporting
• Excellent communication and storytelling skills
• Ability to work with stakeholders and translate insight into action

Very strong preference

• Experience in complaints, customer operations, or service environments
• Experience in financial services or regulated industries
• Strong understanding of root cause analysis and process improvement

Nice to have

• Experience working with operational datasets (even in Excel)
• Basic exposure to SQL (but not heavily technical roles)

This role is not suited to heavily technical analysts – it’s about insight, not engineering.

What they’re looking for in a candidate

• 3-5 years’ experience (4-5 ideal)
• Someone who’s“sparky” and curious – able to challenge and go deeper
• Comfortable working with real business problems and ambiguity
• Strong examples of taking data → insight → recommendation → impact

Why this role

• Work in a data‑driven organisation where customer insight drives change
• High visibility across operations and strategy teams
• Opportunity to influence real customer outcomes and business processes
• Strong learning and progression opportunities

Interview process

• Online assessment (situational judgement)
• Behavioural / job‑fit interview
• Final in‑person case study (focused on operational data and insight)

Working style

• 3 days per week in Nottingham office (Tues-Thurs)
• Collaborative, team‑focused environment

If you’re currently working in operations, customer insight, complaints, or business analysis, and enjoy turning data into meaningful improvements, this is a great opportunity.

To Apply for this Job Click Here

Pricing Manager – Insurance

£65000 - £70000

+ Risk Analytics

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West Midlands

To Apply for this Job Click Here

Pricing Manager – Insurance
West Midlands
£65,000 to £70,000 + bonus and benefits

This is a high-impact opportunity to take ownership of pricing decisions within a growing personal lines environment. The role offers a strong balance of leadership and hands-on analytical work, with a clear focus on commercial impact rather than pure modelling. You will play a key role in shaping pricing strategy and responding to market trends in a data-driven way.

The Company
They are an established UK insurer with a strong and growing customer base, continuing to invest in pricing, data, and analytics capabilities. Their pricing function plays a central role in business decision-making, working closely with actuarial, underwriting, and data teams. The environment encourages curiosity, collaboration, and the use of new data to challenge existing approaches.

The Role

• Lead and develop a small team of analysts, providing guidance and prioritising workload
• Translate model outputs into clear, commercially actionable pricing decisions
• Analyse claims, policy, and market data to identify pricing opportunities
• Enhance existing pricing models by integrating new datasets and improving performance
• Work cross-functionally with actuarial, data science, and underwriting teams
• Identify market trends and ensure pricing strategies remain competitive and profitable
• Support the delivery and execution of pricing strategy

Your Skills and Experience

• Strong commercial experience within pricing, analytics, or a related discipline
• Ability to interpret data and translate insights into clear business actions
• Experience working with or assessing pricing or risk models
• Exposure to personal lines insurance is beneficial, but strong analytical backgrounds from adjacent sectors are also considered
• Working knowledge of Python or R, with SQL as a useful addition
• Interest in leadership, with experience mentoring or managing others or a clear motivation to do so
• Strong stakeholder communication and influencing skills

What They Offer

• Salary up to £70,000, with some flexibility for exceptional candidates
• Performance-related bonus and a comprehensive benefits package
• Hybrid working model with approximately one day per week in the office
• Private medical cover, pension contribution, life assurance, and wellbeing support
• Clear progression opportunities within a growing pricing and analytics function

To Apply for this Job Click HereCAN’T FIND THE RIGHT OPPORTUNITY? STILL
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