Business Banking Relationship Mgr. II - Miami

<p><strong>Description</strong></p>

Citizens is actively expanding and investing in the Florida market as part of a strategic growth initiative within our Business Banking segment. We're excited to build strong partnerships and deepen our presence in the region. To support this momentum, we're seeking top-tier talent who are passionate about driving success and making an impact in their local communities.

At Citizens, we believe tailored advice, personalized experiences, and innovative solutions are essential to helping clients navigate an ever-changing landscape. In this role, you’ll focus on acquiring and deepening client relationships by collaborating across the enterprise to deliver comprehensive solutions in areas such as credit, liquidity, interest rate management, treasury services, and Wealth Management.

 

Primary responsibilities include:

• Manage, acquire, and deepen a portfolio of new and existing commercial customer relationships within the Business Banking target market of $10MM to $50MM in annual revenue.
• Lead advisory-driven conversations to assess client needs and aspirations, delivering value-added recommendations that enhance customer satisfaction and drive shareholder value.
• Partner with Centers of Influence (COIs) and internal stakeholders to uncover and expand new business opportunities.
• Thrive in a fast-paced, performance-driven sales culture with clear goals focused on loan and deposit growth, fee income, and exceptional customer service.
• Actively participate in community engagement to grow your network and represent Citizens’ values and commitments.

 

Qualifications

• 4+ years of experience in upper Business Banking or Lower Middle Market

• Completion of formal Commercial Credit Training
• Proven success managing moderately complex portfolios, clients, and transactions
• Strong written and verbal communication skills
• Proficiency in Salesforce and lending platforms
• Customer-centric mindset with a focus on satisfaction and retention
• Skilled in consultative selling, needs identification, and problem solving
• Strong negotiation skills with the ability to overcome objections
• Ability to build and maintain relationships with prospects, clients, and COIs
• Self-driven with a track record of generating new business
• Results-oriented with a high level of accountability
• Solid understanding of risk, compliance, and core banking products
• Demonstrated community involvement
• Bachelor’s degree in business or finance preferred

 

Education/Training:

• Bachelor’s Degree preferred in Business or Finance
• Formal Credit Training required

 

Hours & Work Schedule:

• Hours per Week: 40
• Work Schedule: Monday through Friday

 

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Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.