About the Role
Account Manager Do you have deep experience in full‑cycle SaaS sales, including new business development? Are you an expert in building strong customer relationships focused on outcomes by delivering software solutions in complex environments? Location: UK About Our Team Our team is a collaborative, consultative sales group focused on building strong customer relationships and delivering software solutions in complex environments. We work closely with internal partners to support customers across the full sales lifecycle, with a shared focus on teamwork, accountability, and long‑term customer success About the Role The Account Manager IV, Software is responsible for managing assigned accounts and driving revenue growth through strategic account planning and full‑cycle sales execution. This role requires a consultative approach to selling, the ability to navigate complex customer organisations, and close collaboration with internal teams to deliver value‑driven software solutions Responsibilities Manage the full sales lifecycle, from prospecting and opportunity identification through to close Grow revenue through active pipeline development and strategic account planning within assigned accounts Develop and present solution‑focused proposals for software and services in partnership with internal stakeholders Build strong customer relationships and work through issues to ensure high levels of customer satisfaction and retention Develop and maintain accurate sales forecasts by tracking pipeline activity and opportunity progression in CRM systems Execute strategic account plans to expand and deepen relationships within existing customer accounts Partner with internal teams to resolve customer issues efficiently and protect long‑term account value Represent the software portfolio at customer meetings, industry events, and speaking engagements as required Maintain disciplined reporting and sales activity management to support revenue planning and performance tracking Requirements University degree, Master or degree in a technical field is advantageous. Proven experience in full‑cycle software or SaaS sales in research or academic environments, including new business development Strong consultative selling skills and the ability to operate effectively in complex sales environments Experience working in a team‑based selling model with internal partners such as solution or technical teams Strong negotiation, communication, and presentation skills, with effective use of CRM and forecasting tools Sales experience at senior levels (minimum of 5 years) Public sector tender (RFI / RFP) experience Experience selling enterprise software. Experienced in working in an international matrixed organisation. Work in a way that works for you We promote a healthy work–life balance across the organisation. With an average length of service of 9 years, we are confident that we offer an appealing working prospect for our people. With numerous wellbeing initiatives, family leave, and tuition reimbursement, we will help you meet both your immediate responsibilities and long-term goals. Working remotely from home and at our office in a hybrid working style Working flexible hours - flexing the times you work in the day Working with us We are an equal opportunity employer with a commitment to help you succeed. Here, you will find an inclusive, agile, collaborative, innovative, and fun environment, where everyone has a part to play. Regardless of the team you join, we promote a diverse environment with co-workers who are passionate about what they do and how they do it. Working for you At Elsevier, we know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer: Generous holiday allowance with the option to buy additional days Health screening, eye care vouchers and private medical benefits Wellbeing programs Life assurance Access to a competitive contributory pension scheme Long service awards Save As You Earn share option scheme Travel Season ticket loan Maternity, paternity, and shared parental leave Access to emergency care for both the elderly and children RECARES days, giving you time to support the charities and causes that matter to you Access to employee resource groups with dedicated time to volunteer Access to extensive learning and development resources Access to employee discounts via Perks at Work About Us A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world. We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here. Please read our Candidate Privacy Policy. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights. Elsevier is a global leader in advanced information and decision support for science and healthcare. We believe that by working together with the communities we serve, we can shape human progress to go further, happen faster, and benefit all. We support continuous discovery and uphold the highest standards of content integrity, reliability, and reproducibility so the communities we serve can advance their field of science, healthcare or innovation with confidence. By combining high-quality content with powerful analytics, we transform complexity into clarity and deliver mission-critical insights that help professionals make better decisions when it matters most. We deliver insights that help research institutions, governments, and funders achieve their goals. We help researchers discover and share knowledge, collaborate, and accelerate innovation. We help librarians provide verified, quality information to universities. We help innovators turn knowledge into new products. We help health professionals improve patient care and educators train the next generation of doctors and nurses. Connecting quality content and innovative technologies, we make progress go further and happen faster. And by championing inclusion and sustainability, we ensure progress benefits all. With 9,500 employees, over 2,300 technologists in 5 major tech hubs, and more than 60 locations across the globe, we are committed to supporting the scientific and healthcare communities around the world. We offer a diverse range of opportunities across technology, commercial, business, and early career jobs. If you are looking for a career that inspires progress in science, innovation and health, and allows you to grow every day, find your team at Elsevier. Elsevier is part of RELX Group. Let’s shape progress together. Join us. elsevier.com/about/careers