Auto Collections Representatives

Auto Collections Representatives

Arlington, TX (76018) | 100% Onsite

MINIMUM QUALIFICATIONS

• 2+ years of recent collections experience (consumer or automotive preferred)

• Professional verbal and written communication skills with strong active listening ability

• Basic computer proficiency including Microsoft Office and data entry systems

• Automotive finance or auto loan servicing experience

• Strong time management and multitasking abilities in a performance-driven environment

• Self-motivated with a goal-oriented mindset and ability to work mandatory overtime at month-end

• High School Diploma or GED required

COMPENSATION & SCHEDULE

• Pay: $19/hr (increases to $22/hr upon permanent hire)
• Hours:
• Shifts between 8AM-9PM; two days off each week
• Monday–Friday shifts include 8AM–5PM and 12PM–9PM rotations
• Up to two Saturdays per month (8AM–2PM)
• One Sunday per quarter (2PM–8PM)
• Mandatory overtime required at month-end
• Full Time | Temp-to-Hire | W2
• Start Date: July 2026
• Job ID: 156502

Role Impact

• Drives recovery of delinquent automotive loan accounts while protecting customer relationships and ensuring regulatory compliance
• Success in this role is measured by call volume, contact rates, payment commitments, and promises kept
• High performers demonstrate professionalism, accuracy, and consistent achievement of individual collection goals

Key Responsibilities

• Contact delinquent automotive loan customers to secure payment arrangements and resolve past-due balances

• Execute outbound and inbound calls based on system queue priorities and established collection strategies

• Document all account activity accurately in the collections system using proper codes and detailed notes

• Offer payment assistance and settlement options in accordance with written policies and compliance standards

• Meet defined performance metrics including daily call volume, contact percentage, and payment commitment ratios

Core Tools & Systems

• Automated collections management systems

• Microsoft Office (Word, Excel, Outlook)

• Call center phone systems and dialer platforms

• Customer account databases (CRM systems)

Compensation & Benefits Upon Permanent Hire

• Monthly bonus incentives

• 401(k) with 6% employer match and pension plan

• Paid time off

• Opportunity to earn hybrid/remote status based on performance and attendance

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