RECEPTION SUPERVISOR – LUXURY 4 STAR HOTEL

Nestled in the heart of the stunning Cotswolds, our client is a luxury 4 star hotel renowned for its warm hospitality, elegant interiors, and exceptional guest experiences. They are now on the lookout for a passionate and professional Reception Supervisor to join their front office team. Due to the hotel’s rural location, having your own transport is essential. You’ll be wondering what’s in it for you as the Reception Supervisor… Up to £33,076 package per annum 30 days holiday per year (rising to 35 after 5 years) Enhanced pension Complimentary birthday lunch Meals on duty Onsite mental health first aiders and employee assistance programme Free access to wellbeing resources High Street discounts and a cashback card Discounts on dining, stays, spa products and more Premium payments for Christmas and New Year shifts Healthcare cash plan Responsibilities as the Reception Supervisor… Supporting the Front Office Manager in ensuring the smooth running of the reception team Providing a warm and professional welcome to all guests, consistently exceeding expectations Training, motivating and supervising the receptionists to maintain the highest standards of service Handling guest queries and complaints with confidence and efficiency Monitoring bookings and ensuring accurate billing and administration This role would suit an experienced Receptionist or Guest Services professional ready to step into a supervisory role within a luxury environment. If you’re friendly, detail-oriented, and passionate about creating unforgettable guest experiences, this could be the perfect opportunity for you.