EUC Support

GeekSoft Consulting | Fixed Term Employment

Stockholm, Sweden | Posted on 07/08/2026

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• Industry Technology
• Date Opened 07/08/2026
• Job Type Fixed Term Employment
• Work Experience 5+ years
• State/Province Stockholm County
• City Stockholm
• Zip/Postal Code 100 05
• Country Sweden

• Help design, build and continuously improve the clients online platform.
• Research, suggest and implement new technology solutions following best practices/standards.
• Take responsibility for the resiliency and availability of different products.
• Be a productive member of the team.

• 6–8 years of experience in Field Services, Onsite Support Services, PC and Mobile Support, Hardware Support, Hands & Eyes Support, Meeting Room and Event Support, Smart Hands, Collaboration, Telephony Equipment, and Office Moves.
• Perform bulk device refreshes and Smart Hands support (GLOPAS).
• Provide PC refresh support and individual user assistance.
• Manage existing recycle cages and loaner lockers at customer sites.
• Coordinate laptop provisioning and configuration for new joiners.
• Support driver updates, patching, firmware updates, and Build-to-Order (BTO) requirements.
• Manage IT assets and coordinate asset repair and break-fix activities with equipment providers.
• Manage hardware storage using customer on-site storage facilities.
• Coordinate courier packaging services using customer on-site provisions.
• Communicate with designated Facility Management contacts at each site.
• Coordinate goods receipt and on-site support activities with Facility Management.
• Perform hardware and software troubleshooting for mobile devices and tablets.
• Coordinate equipment ordering and returns with equipment service providers.
• Support Networks, GLOPAS, conferencing, server storage, and printer-related activities.
• Participate in Crisis Management activities as required.
• Define and implement processes for local announcements.
• Manage the marketing, branding, content, format, and delivery of local announcements.
• Plan and execute local announcements, including date, time, venue, and communication medium.
• Participate in Change Advisory Board (CAB) meetings, document reviews, office calls, and follow-up actions.
• Prepare monthly performance reports.
• Conduct IT induction sessions for new users.
• Provide VIP support where applicable.
• Perform advance forecasting and notification of IBA activities.
• Follow up on user requests, ticket escalations, email queries, and complaints.
• Track new starter activities, including hardware orders, Active Directory accounts, and phone provisioning.
• Coordinate WEEE (Waste Electrical and Electronic Equipment) disposal with Facility Management and third-party vendors.
• Coordinate with Facility Management to maintain user guides.
• Deliver training and support for new employees.
• Conduct quarterly sessions to assist users in adopting new technologies.
• Perform SCCM operating system troubleshooting.
• Participate in software licensing and services team meetings.
• Create, review, present, and approve knowledge base articles.
• Perform OS version updates and profile recreation when central workplace services cannot complete these activities.
• Monitor support queues, dispatch tickets, and manage problem tickets.
• Hands-on experience with office move projects.
• Strong technical knowledge of Windows 10.
• Good knowledge of Microsoft Office 2016 and Microsoft 365.
• Proven experience as a Desktop Support Engineer, Technical Support Engineer, or similar role.
• Ability to perform remote troubleshooting and provide clear user guidance.
• Experience with Windows imaging projects.
• Knowledge of software development processes and methodologies.
• Good understanding of networking fundamentals and troubleshooting tools such as nslookup, traceroute, ping, and packet capture tools.
• Ability to coordinate effectively with multiple teams to achieve timely issue resolution.
• Strong workload management and organizational skills.
• Ability to work effectively with diverse teams and stakeholders.
• Ability to adapt to new technologies and products.
• Knowledge of SCCM and Microsoft Intune administration.
• Experience with mass operating system deployments.
• Experience maintaining multiple operating system images and hardware models.
• Experience with Microsoft's OEM Pre-installation Kit (OPK) tools.
• Knowledge of PXE and DHCP functionality.
• Strong interpersonal skills with the ability to explain technical concepts to non-technical users and senior management.
• Good documentation skills.
• Working knowledge of Microsoft Office, including Microsoft Project and Visio.
• Ability to manage unforeseen situations effectively.
• Excellent problem-solving and multitasking skills.
• Strong focus on delivering business value and process improvements.
• Proven ability to improve service delivery efficiency and reduce operational costs.
• Experience working in operational environments alongside technical and operational teams.
• Experience managing multidisciplinary teams across distributed locations.
• Strong customer-facing experience with a proven track record of delivering services to agreed service levels.
• Ability to build strong customer relationships and deliver flexible, responsive support.

• A challenging, innovating environment.
• Opportunities for learning where needed.

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