About the Role
Job Title: Loan Servicing Sr Specialist Address: Glen Allen, VA Job Description Process requests within defined parameters, ensuring timely and accurate completion. Adhere to procedures and SOPs, measured through quality checks. Meet productivity targets while exceeding customer expectations. Respond to internal/external customer inquiries within 24 hours. Identify and escalate issues to management promptly. Comply with regulatory requirements and complete training as required. Suggest improvements to enhance customer experience and internal processes. Critical Information On-site position; works 5 days in the office. Education/Licenses Needed Verify with a Recruiter or Staffing Manager! Benefits: Benefits are available to full-time employees after 90 days of employment. A 401(k) with company match is available after 1 year of service. This is an AI-formatted job description; recruiter confirmation required.