About the Role
<p>SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and Mauritius. Our goal? We bring people solutions to life and turn HR into a value source for our clients and their people.</p><p>Our people solutions span the entire employee journey, from salary payment to attracting, rewarding, and developing talent. Are you ready to join us?</p><p><strong>About the role:<br></strong>A Customer Support Consultant is responsible for supporting the payroll customers assigned to him/her and is the interface between customers, products and application management. This role is expected to have in-depth knowledge of payroll regulations, tax compliance and complex payroll scenarios.<br><br><strong>What do we have to offer?</strong></p><ul><li><p>Stable employment conditions: permanent employment contract (after a 3-month probation period)</p></li><li><p>Flexible working hours and remote work opportunities</p></li><li><p>Private medical care (LuxMed)</p></li><li><p>MyBenefit Cafeteria system/Medicover card</p></li><li><p>Lunch card (Edenred)</p></li><li><p>Financial allowance for remote work</p></li><li><p>Loans for employees</p></li><li><p>Workation: possibility to work from any SD Worx location (4 weeks per year, EU only)</p></li><li><p>Life insurance</p></li><li><p>Holiday allowance</p></li><li><p>Free language courses (during your working hours)</p></li><li><p>Annual bonus</p></li><li><p>Integration events</p></li><li><p>Free parking spaces for employees</p></li><li><p>Referral program</p></li><li><p>PPK (Employee Capital Plans): 3.5% employer contribution</p></li><li><p>Learning opportunities: through an individual development plan and professional training</p></li><li><p>Career growth: whether you want to become more of an expert in your field or expand your knowledge horizontally, there’s always room to grow within SD Worx!</p></li></ul><p><strong>Which tasks can you expect?</strong></p><ul><li><p><span>Handle client inquiries through a ticketing system (no inbound calls, no hotline work)</span></p></li><li><p><span>Review, analyze and respond to client questions both verbally and in writing</span></p></li><li><p><span>Support clients in understanding how payroll processes are represented in the system</span></p></li><li><p><span>Provide guidance on system functionality and payroll logic</span></p></li><li><p><span>Recalculate payroll results when needed to verify outcomes</span></p></li><li><p><span>Prepare specific cases and scenarios for the product development team</span></p></li><li><p><span>Perform payroll simulations for testing purposes</span></p></li><li><p><span>Analyze, understand and apply legal requirements, including legislative changes</span></p></li><li><p><span>Work closely with internal teams to ensure high‑quality client support</span></p></li></ul><p><strong>What do you have to offer?</strong></p><ul><li><p><strong>Good knowledge of payroll calculation for German customers - must have</strong></p></li><li><p><strong>Very good German language skills</strong></p></li><li><p>Strong commitment to customer satisfaction</p></li><li><p>Experienced use of common MS Office tools</p></li><li><p>Strong communication skills and enjoyment of personal customer contact</p></li><li><p>Analytical thinking and quick comprehension</p></li><li><p>Knowledge in the public sector - nice to have</p></li></ul><p>From many places, we work as one, moving from better to best together.</p><p>SD Worx embraces diversity in the workplace. Diversity brings inspiration and innovation to our company. We particularly welcome applications from qualified talent, regardless of origin, nationality, gender, skin color, ethnic and social background, religion, age, disability, sexual orientation, or stage of life.</p>