About the Role
We are seeking a proactive and technically proficient IT Support Specialist to join our IT Service Delivery team in Craigavon. In this hands-on role, you will deliver 1st, 2nd, and occasional 3rd line support across the organisation. As part of a distributed team of seven technicians across Europe, you will play a crucial role in ensuring the smooth operation, performance, and security of our IT systems. This role involves supporting end users, managing IT assets, maintaining infrastructure, and contributing to a wide range of IT projects. Travel across multiple locations may be required; therefore, a valid, clean driving licence and valid up to date passport are essential. Duties and Responsibilities Provide timely and professional 1st and 2nd line user support, both onsite and remotely. Escalate and assist with 3rd line support, including advanced troubleshooting and 3rd party vendor co-ordination. Administer and support Microsoft 365 applications (Exchange Online, SharePoint, Teams, OneDrive). Manage and maintain Windows 11 desktops/laptops and Apple iOS devices (iPhones, iPads). Support device enrolment and compliance using Microsoft Entra ID and Intune. Log and manage incidents via the EasyVista helpdesk system, ensuring accurate documentation and timely resolution. Maintain efficient vendor relationships and assist with third-party contract negotiations. Contribute to IT asset management, procurement, and lifecycle tracking from acquisition through disposal. Participate in the delivery of IT projects, including hardware rollouts, software deployments, and infrastructure improvements. Liaise with third-party vendors and service providers to ensure effective support and timely resolution of issues. Support mobile device management initiatives and provide end-user training as required. Ensure all IT processes comply with internal policies and industry standards. Assist in the implementation and rollout of new technology solutions. Scale & Scope of the role Primary support for UK and Ireland users over 5 locations (200 users with 75 remote) Secondary support for the rest of Europe (600 users, 150 remote) Familiarity with IT helpdesk/ticketing systems (EasyVista) Flexibility required for out of hours contact, call out and short notice travel within the UK and, to a lesser extent, across the European region for helping and assisting with projects Standard applications: Windows 11 with Microsoft 365, Oracle JD Edwards & various cloud services Hardware: Dell desktops, laptops & IBM servers, CNC machines, Logitech conferencing systems, printers Telecommunications: MS Teams Telephony, cell carriers, Logitech audio-video conferencing systems Network: Cisco, FortiGate and SD-WAN (basic understanding of networking) Working in a team of 7 technical support specialists in Europe Knowledge, Skills, Experience Essential Proficiency with Microsoft 365 applications Knowledge of Microsoft Entra and Intune Experience working with Apple iOS Basic knowledge of network structures Excellent problem-solving skills Structured approach to work User‑friendly and approachable Ability to work unsupervised Flexibility with call out and travel Clean driving licence and up-to-date valid passport Desirable 3 years’ experience of working within a technical support/service delivery or similar function Basic knowledge of PowerShell scripting Appropriate certifications, e.g. Microsoft MCP/MCSA/MD-102; CCNA, CompTIA A+/Network+ and ITIL foundation are a plus Background in IT, computer science, or business information technology Competency Profile Adhering to Company Principles and Core Values Applying Expertise and Technologies Creating & Innovating Delivering Results and Meeting Customer Expectations Providing prompt solution and implementing on the spot fixes Capable of effectively working with all levels of staff, from factory floor personnel to executive leadership At Interface, we believe that flooring is more than what you walk on. We help our customers create interior spaces that support well-being, productivity, and creativity, as well as the sustainability of the planet. As a global leader in modular flooring, we design and manufacture an integrated collection of carpet tiles and resilient flooring, including luxury vinyl tile (LVT) and nora® rubber flooring. We’re designers, engineers, scientists, problem-solvers, dreamers, trailblazers and everything in between. Spread all over the world, we are one team with a shared vision and values. Image © Christopher Payne / Esto For us, sustainability is a journey. We're constantly working to improve the quality of our products and lessen the impact they have on human health and the environment. Design leads everything we do. Our team of designers continuously explores trends, textures, colors, and materials to ensure every pattern and detail is thoughtfully crafted.