Customer Onboarding & Activation Specialist, Italian

The Live Onboarding & Activation Specialist owns the post-acquisition seller journey, ensuring sellers are operationally ready, enabled, and accountable to launch and sustain high-quality live commerce experiences. This role is critical to converting approved sellers into consistently active participants through disciplined execution, structured enablement, and strong operational ownership. What you will accomplish: Seller Onboarding & Readiness Own seller onboarding from approval through launch readiness by validating account setup, policies, limits, tooling access, and overall seller preparedness. Activation Execution & Seller Accountability Drive sellers through defined onboarding and activation milestones, ensuring timely completion of required steps and holding sellers accountable to launch and activation commitments. Tools, Process & Operational Excellence Execute onboarding and activation workflows with precision using internal tools (including HIVE and master trackers), maintaining accurate documentation, notes, and status tracking throughout the lifecycle. Seller Education & Enablement Deliver structured onboarding and education sessions that equip sellers with the knowledge, best practices, and confidence to successfully operate and grow. Cross-Functional Coordination Partner closely with Business Development, Category Management, and Operations teams to ensure seamless transitions, clear ownership, and consistent seller experience. What you will bring (Competencies): Strong Operational Execution Proven ability to execute complex onboarding processes with consistency, accuracy, and speed in a high-volume environment. Tools & Process Fluency Comfort operating within structured systems and workflows, including CRM and onboarding tools, with a focus on data integrity and process adherence. Detail Orientation High attention to detail across seller reviews, documentation, tooling updates, and readiness checks to prevent downstream issues. Structured Follow-Through & Seller Accountability Ability to drive sellers to action through clear expectations, milestone tracking, and disciplined follow-up. Education & Enablement Mindset Passion for teaching and enabling sellers, translating operational requirements into clear, actionable guidance that drives long-term success. Anything else of relevance to specific team/area of the business 1-2 years of sell experience. Experience managing workflows, tooling, and cross-functional dependencies. Strong written and verbal communication skills.