Benefit Assessor - Elmbridge

Benefits Officer - Elmbridge Hybrid( Hybrid working 2 days in office, 3 days at home - after minimum 2 weeks training in the office ) 1. To undertake the work activities involved in the determination of new claims and changes in circumstances including overpayments determination and recovery level decisions 2. To undertake all assessment work activities above in accordance with the benefit regulations and internal operational procedures and guidelines 3. To undertake all assessment and (re) determination work activities above using the Academy Benefits system and IDOX workflow and document management IT system 4. To respond to customer enquiries across a range of benefit issues, especially when receiving customer queries for cases previously assessed / re assessed by self 5. To provide support to Claim Support Team by personally dealing with phone and reception callers in respect of HB, CTS and DHP enquiries, and first stop Housing queries 6. To liaise with HB officers, other internal Housing and Council Tax officers and external partner bodies in order to resolve outstanding claim issues and queries for customers 7. To adopt one or more specialisms in addition to core competency frameworks in order to support personal development, variety of tasks and office support flexibility 8. To work to a challenging set of personal performance objectives, targets and assessment quotas as part of annually revised personal performance plan 9. To work actively in accordance with a regularly updated set of corporate and department procedures and to keep in touch with any changes 10. To undertake any related activities as considered necessary and directed by Team Leader or senior HB Management. Eden Brown Synergy is an equal opportunities employer. Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.