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Mapping the near, next and far future of retail and shopper behavior across AI-driven efficiency, authentic experience and human connectionAuthor Hugh FletcherDownload VML's "Tomorrow's Commerce 2026" report:Tomorrow’s Commerce 2026 explores 20 future trends across two intertwined forces: Automated & AI-driven efficiency and Authentic Experience & Human Connection. Learn how to design for agentic AI and human-first retail, with clear next steps for brands. DownloadTomorrow’s Commerce is VML’s annual future-gaze into the trends shaping the future of digital commerce. This year’s edition explores a Human + Tech Counterpoint: Agentic AI quietly rewiring the journey end‑to‑end, and a simultaneous swing back to tangible, human‑first experiences. The opportunity for the future of e-commerce lives where they meet – speed with trust, predictive fulfilment with surprise, and scale with care. Our new report shows you how to maximize the opportunity for each trend, and where to start.Two Key, Intertwined Trends:Trend 1: The Future Is Automated & AI-DrivenAI is moving from assistant to agent, planning and executing purchases while new frontiers like synthetic reality retail and intelligent robotics reshape the future of e-commerce technology. This section shows how to win answer‑readiness and algorithm‑level loyalty in an age of AI search. Trend 2: A Return to Authenticity & Human ConnectionIn parallel to this AI-inflected future, shoppers are prioritizing what feels real. This trend is driven by the Gen Alpha real-world revival and a personalization backlash leading to "wild buying." From intergenerational retail spaces to the rise of cause influencers, this section makes the case for human‑first retail that earns loyalty.Select trends from the report include:#2 Agentic AIAI search puts machine intelligence in your hands. Agentic AI puts it to work autonomously. The next couple of years will see consumer AIs graduate from answering questions to acting on your behalf. #6 Dreamstate CommerceBrands are starting to offer experiences that act on the subconscious during sleep or deep relaxation, using timed audio, scent and gentle haptics to nudge mood, memory and habits. #8 Inter-Species CommerceImagine a future where we can truly understand what animals want and need. With the wheels already in motion, how can businesses use emerging data-led insights to cater for these new "customers?" #13 Cause InfluencersThe age of personalities pushing products purely for clicks is fading. Consumers are filtering recommendations through a values lens, seeking creators and brands that stand for something they believe in.#15 Curated ScarcityThe anti-consumption movement flips the script on endless consumption. It privileges craft, provenance and story over constant churn, encouraging a pivot towards “curated scarcity." #19 Kinship CommerceSocial commerce wins on convenience, but stumbles on trust. The fix won’t be more features - it will be more human, with a shift into trusted circles: small, values-aligned communities. ESSENTIAL INSIGHTS: ANSWERS TO THE BIG QUESTIONS ON FUTURE E-COMMERCE TRENDS What e-commerce and retail trends can we expect to impact the next 3–5 years? Agentic AI will compress the path to purchase (from search to autonomous fulfilment), while intelligent robotics scale execution. Synthetic realities and bioengineered products will redefine what and how we buy. On the human side, expect a revival of physical, community-led retail, intergenerational design, repair/reuse, and trusted circles in social commerce. Pricing dynamics will shift under AI price hunting, pushing brands to make multi-dimensional value machine legible. Sustainability becomes operational through adaptive carbon nudging and transparent provenance. How will AI-driven efficiency and human-first experiences combine to redefine the customer journey? Think of commerce as a counterpoint: machine precision and human warmth working in parallel. AI assistants evolve into agents that plan, negotiate and execute, demanding answer readiness and clean APIs. Agentic AI will compress the path to purchase (from search to autonomous fulfilment), while intelligent robotics scale execution. In tandem, stores become “human oases” with programming, craft and counsel, and brands layer human curation over AI to add taste, empathy and accountability. Journeys blend, with predictive replenishment in the background, and serendipitous discovery in the foreground. The win is speed with trust, prediction with surprise, scale with care. What shifts in consumer behavior should brands expect—from digital habits to the demand for connection IRL? Consumers will seek balance: efficient automation for routine needs, and tangible, communal experiences for meaning. Gen Alpha leads a move toward real world interaction and sensory richness. Expect pushback against over-personalization (an “agency override”) and more values-aligned purchasing driven by cause influencers. Trust migrates to private, curated communities. Repair, recommerce and “decommerce” gain momentum as people declutter responsibly and buy better, not more. How will shopping habits, pricing, margin and choice evolve as AI becomes the shopper’s sidekick (and agent)? Habits will shift to “ask the assistant, get the outcome,” collapsing inspiration, research and transaction. AI price hunting will squeeze margins in commoditized categories and risk consolidation, reducing choice if value is defined only by cost. Brands that publish agent-readable signals for reliability, service, repairability and provenance will escape pure price wars. Expect memberships, service bundles and local collaboration (retail meshes) to rebuild margin and keep neighborhoods vibrant. In an age of rapid automation, what will people still cherish and crave from brands, stores and communities? Belonging, craft and care: spaces that feel restorative and inclusive, with real conversation, help and hospitality. Serendipity and play: unpredictable drops, maker sessions, and community rituals that make discovery social again. Accountability: human-reviewed advice, transparent sourcing and fair policies. Time well spent: sensory sanctuaries, intergenerational programming, and experiences that feel authored by the shopper, not the feed. What steps should leaders take - across data, operations and physical spaces - to be future-ready? Make offers agent and robot-readable: structured product data, clean feeds/APIs, provenance and claims verification. Tighten logistics for predictive fulfilment—slot accuracy, local pickup, easy returns. Pilot agentic commerce (replenishment, machine-negotiable terms) with clear consent and human override. In parallel, redesign stores for community and inclusion, and embed repair/reuse and recommerce programs. Put ethics and governance in place for AI use, and measure success across both strands: conversion and delight, cost-to-serve and belonging. Wish to explore these trends further? Get in touch with us here:Amanda BaileyChief Client Officer, VML NA Contact AmandaGareth OsborneCTO, VML EMEA Contact GarethAadit BimbhetDirector, Technology Transformation, VML APAC Contact AaditGlenda KokChief of Technology Business, VML LATAM Contact GlendaDownload VML's 2026 "Tomorrow's Commerce" report:Tomorrow’s Commerce 2026 explores 20 future trends across two intertwined forces: Automated & AI-driven efficiency and Authentic Experience & Human Connection. Learn how to design for agentic AI and human-first retail, with clear next steps for brands. 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