About the Role
Customer Service Operative - Multiple position available Both temp (Maternity Cover) and temp to perm opportunities Location: Droitwich (own transport required) Pay: £12.95 per hour (£26,935 pro rata) Hours: Monday-Friday, 08:30-17:30 (40 hours per week) We are currently recruiting for a Customer Service Operative to join a busy Customer Services team on a full-time temporary basis to cover maternity leave. This is an excellent opportunity to join a small, friendly, and fast-paced office environment, where you will play a key role in supporting customer accounts and ensuring smooth day-to-day operations. The Role - Customer Service Operative Reporting to the Customer Service Manager, you will be responsible for a range of customer service and administrative duties, including: Managing and supporting a number of dedicated customer accounts Communicating effectively with customers, colleagues, and hauliers via phone, email, and face-to-face Processing customer data and documentation accurately and in a timely manner Investigating and resolving customer queries and discrepancies Maintaining accurate records and supporting stock control processes Assisting with general office administration tasks Providing occasional support to the Goods-In department and covering other accounts when required You will play a key role in ensuring a high standard of customer service while contributing to the overall efficiency of the department. About You - Customer Service Operative We are looking for a professional and reliable individual who: Has previous experience in customer service or a similar administrative/public-facing role Is confident communicating with a wide range of people Has strong attention to detail and works accurately under pressure Is IT literate, with good knowledge of Microsoft Office (especially Excel) Has a positive attitude and can work effectively as part of a team Has a good telephone manner and strong organisational skills Previous experience in a busy office or logistics/stock control environment would be advantageous. Additional Information - Customer Service Operative Full training will be provided Immediate start available to allow a handover period before maternity leave begins (end of May) Expected duration is approximately 11 months, with some flexibility depending on business needs Due to the rural location, candidates must have their own transport If you are a motivated individual looking for a varied customer service role within a supportive team, we would love to hear from you.