Customer Engineer

SEARCH JOBS Back to results New Search Sign Up Login Customer Engineer San Francisco, CA 94109 Posted: 02/05/2026 Employment Type: Direct Hire Job Number: 31439 Job Location: Onsite Industry: SOFT - Software Companies JOB DESCRIPTION Position Title: Customer Engineer Position Description: Protingent Staffing has an exciting direct- hire Customer Engineer opportunity.  Job Responsibilities: Serve as the primary point of contact for enterprise customers and developers seeking technical assistance via email, Slack, video calls, and community channels (e.g., Discord). Triage, debug, and resolve technical issues across the platform, owning first pass investigation and driving tickets to resolution within the internal ticketing system. Collaborate with internal teams, including our Forward Deployed Engineering and Engineering teams, to ensure timely issue resolution and incorporate developer feedback into product improvements. Build and maintain internal dashboards and workflows that support day to day admin tasks, automate manual processes, and provide visibility into customer health, support performance, and revenue. Maintain accurate and detailed documentation of customer interactions, issues, and resolutions. Develop and update support resources such as FAQs, troubleshooting guides, and knowledge base articles alongside developer-focused documentation, sample code, and tutorials. Stay informed about product updates, new features, and developer best practices to better support both technical and non-technical users. Build and grow the self serve developer community through hands-on engagement, community channels, and occasional events or workshops. Proactively identify patterns in customer and developer issues, recommending solutions, process improvements, and enhancements to our developer experience. Meet and exceed performance metrics, including response time, resolution time, and customer satisfaction scores, while ensuring our developer community feels supported Job Qualifications: 3+ years of experience in technical customer support or a similar role. Strong troubleshooting skills with a structured approach to solving technical problems. Excellent communication skills, with the ability to simplify complex concepts for non-technical users and articulate technical details in a way that resonates with developers. Familiarity with SaaS platforms, APIs, or developer tools is highly desirable. Proficiency in using support ticketing systems, such as Plain, Intercom, or Zendesk. Comfortable debugging production issues using tools like Datadog, including understanding customer impact and monitoring platform health. Able to write accurate and complete SQL queries. Experience working with Stripe or similar billing systems. Self-starter with a strong sense of accountability and the ability to manage multiple tasks efficiently. Basic JS experience, including operating in local or staging environments. Positive and empathetic approach to customer and developer interactions, ensuring a high level of satisfaction. You’re eager, creative, and passionate about helping developers love the product—someone who could have started in sales or support and learned to code, bringing a unique blend of communication skills and technical curiosity. Bonus If You: Have experience supporting AI-driven platforms, including tools that leverage LLMs (Large Language Models). Are familiar with web technologies, scripting, or basic coding (knowledge of APIs, webhooks, etc.). Have worked in a fast-paced SaaS environment, scaling support processes and adapting to growth. Have contributed to developer-focused documentation or technical training materials. Are skilled in analyzing support trends and using insights to enhance the customer experience, inform internal teams, and improve the developer journey. Job Details: Job Type: Full-time, Direct-Hire Pay:  $120k – $150k base + meaningful equity + benefits. Work Location: Onsite - San Francisco, CA About Protingent: Protingent is a niche provider of top Engineering and IT talent to Software, Electronics, Medical Device, Telecom, and Aerospace companies nationwide. Protingent exists to make a positive impact and contribution to the lives of others as well as our community by providing relevant, rewarding, and exciting work opportunities for our candidates.  MEET YOUR RECRUITER KELSEY SERVIN I have been in the staffing industry since 2006. I started in HR and held roles as a recruiter, account manager, director of major accounts, and VP of recruiting and sales before settling into my passion for technical recruiting. My various roles and experiences allow me to understand the ins and outs of the industry. My recruiting style is collaborative, and I work closely with candidates to understand what exactly they are looking for in a role to align them with as many opportunities as possible. I am responsive, easy to work with, and transparent, so candidates always know where they are in the process. I can help you achieve whatever YOU want out of your next opportunity, whether it is career, cultural, or financial growth. I would love to be the one to find your next position, but at the end of the day, it is most important that you end up in the best fit for you and your family. I am a talent sleuth at heart and love the thrill of helping a candidate find their dream job or helping a manager find the perfect person for their team. I am super positive, very knowledgeable about the industry, and a huge foodie! Reach out to me for all the above!  APPLY NOW: Apply Online Continue with LinikedIn Continue with Facebook Continue with X Apply Later SHARE THIS JOB: Login to save this search and get notified of similar positions. APPLY NOW APPLY LATER SHARE THIS JOB: RELATED JOBS: Principal Engineer - Perception Hillsborough, CA Principal Software Engineer, ML Infrastructure Hillsborough, CA Senior Engineer - Perception Hillsborough, CA Login to save this search and get notified of similar positions. ABOUT SAN FRANCISCO, CA Ready to take your career to new heights? Explore job opportunities around the bustling city of San Francisco, California. Known for its vibrant tech scene, picturesque views of the Golden Gate Bridge, diverse culinary offerings like the famous clam chowder in sourdough bread bowls at Fisherman's Wharf, and the artistic vibe of the iconic street art at Clarion Alley. Work-life balance flourishes with easy access to outdoor adventures like hiking in Muir Woods, catching a Giants game at Oracle Park, or browsing through the exhibits at the San Francisco Museum of Modern Art. Join us in San Francisco and discover the endless possibilities this innovative and charming city has to offer.