Customer Service Supervisor

Customer Service Supervisor (Manufacturing) $75,000 - $100,000 + Industry Leading Training + Career Progression + Overtime + Sign On Bonus + 401(K) + Excellent Benefits & Healthcare Plan Erie, Pennsylvania Are you a high-performing Customer Service expert looking to step into management of a high performing team with a growing, industry-leading manufacturing business? This is a rare opportunity to lead a high-impact customer service function, shape processes, and drive operational excellence in a company that values ambition, innovation, and results. This company are renowned for quality, employee retention, and a culture that rewards top performers. Due to continued growth, they are seeking a Customer Service Manager to take ownership of the team and customer experience. In this role, you will manage and inspire a high-performing team, optimize customer service operations, and collaborate closely with production, logistics, and sales utilizing ERP software to ensure outstanding client satisfaction. You will have the autonomy to implement improvements, develop your team, and directly contribute to the company's growth and reputation. This role is perfect for a proactive, strategic leader with a proven track record in customer service management, who wants to make a tangible impact and accelerate their career in an ambitious organization. The Role: Lead, mentor, and inspire a customer service team to deliver excellence Oversee order management, client communications, and service operations Identify and implement process improvements to drive efficiency and satisfaction Work cross-functionally with production, logistics, and sales to exceed client expectations The Person: Experienced Customer Service Manager or Team Leader in manufacturing or industrial environments Strategic, results-driven, and highly organized Strong leadership, coaching, and problem-solving skills Key words: Customer Service Leader, Customer Experience, ERP, EXCEL, Team Lead, Manufacturing, Industrial, High-Performing Team, Process Improvement, Client Relations, Operations, Leadership, Career Progression, Results-Driven, Strategic Rise Technical Recruitment Inc of 1011 Centre Rd, Suite 322, Wilmington, DE 19805 act as an employer-paid private personnel agency. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.