IT Service Operations Manager

<strong id="jmfe-label-job_benefits" class="jmfe-custom-field-label" >Job Benefits:</strong> <strong id="jmfe-custom-job_benefits" class="jmfe-custom-field " >excellent benefits</strong><p>We&rsquo;re supporting an enterprise-scale organisation undergoing significant digital transformation, seeking an experienced IT Service Operations Manager to lead platform operations and service delivery.</p> <p><strong>Salary:</strong> &pound;70&ndash;85k + strong benefits package<br /><strong>Location:</strong> Surrey (3 days onsite + occasional travel to regional offices)</p> <p>You&rsquo;ll play a key leadership role within a growing technology function, overseeing service operations, managing a multi-disciplinary team, and acting as the bridge between internal stakeholders, external partners, and end users.</p> <p>This is a highly visible role focused on service excellence, platform reliability, and continuous improvement.</p> <p><strong>What You&rsquo;ll Be Doing</strong></p> <ul> <li>Lead and manage a team responsible for 3rd line support and platform operations across a complex technology estate</li> <li>Own ITIL service operations including Incident, Change, Problem and Major Incident Management</li> <li>Act as the primary service lead, ensuring delivery aligns with SLAs, KPIs, and contractual expectations</li> <li>Drive service reporting, governance forums, and stakeholder communication at all levels</li> <li>Oversee platform performance across data warehouse, SaaS, PaaS and IaaS environments</li> <li>Manage supplier relationships, ensuring accountability and performance against agreed service standards</li> </ul> <p><strong>What We&rsquo;re Looking For</strong></p> <ul> <li>Proven experience leading technical service or platform teams in a complex environment</li> <li>Strong understanding of ITILv4 service management principles (certification required)</li> <li>Experience managing SaaS, PaaS and/or IaaS platforms within enterprise environments</li> <li>Ability to operate as a senior stakeholder interface, translating technical concepts into business outcomes</li> <li>Experience owning service governance, reporting, and stakeholder engagement</li> <li>Strong vendor and supplier management experience</li> <li>Experience with tools such as Jira (or similar service management platforms)</li> </ul> <p><strong>Sound like you? Please apply directly for more detail.</strong></p> <p>, </p>