DIRECTOR OF OPERATIONS

💼 Director of Operations 📍 Scottsdale, AZ ⚡ $135,000 – $150,000+ / year OVERVIEW A growing real estate development and property management company is seeking an experienced Director of Operations to oversee and optimize operations across a diverse multifamily portfolio spanning market-rate, affordable, and tax credit communities. This executive leadership role is responsible for driving operational performance, financial results, team development, and portfolio-wide consistency across approximately 4,500 units. This position is ideal for a strategic and hands-on operations leader who thrives in a fast-paced environment, understands multifamily operations at scale, and enjoys building high-performing teams and systems. 🏡 WHAT YOU’LL DO ● Oversee operational performance across a diverse multifamily portfolio totaling approximately 4,500 units ● Lead and support Regional Managers and corporate department leaders across operations, facilities, compliance, HR, marketing, and IT ● Review property financials, operational KPIs, occupancy trends, and NOI performance across the portfolio ● Drive revenue optimization initiatives, leasing strategy discussions, and operational consistency company-wide ● Oversee annual budgeting processes and monitor budget variance reporting ● Conduct regular operational reviews and collaborate with Regional Managers to improve asset performance ● Support hiring, onboarding, and leadership development for onsite and regional teams ● Ensure compliance with company policies, operational procedures, and property management standards ● Maintain oversight of property management software administration, training, and user management ● Coordinate portfolio-wide operational calls and leadership meetings ● Review delinquency, collections, and recertification reporting to support strong financial performance ● Assist with bonus program development and operational incentive structures ● Travel to properties as needed to support operations, training, audits, and performance initiatives 🤩 WHY YOU MATTER This role plays a critical leadership function across the organization. Your ability to drive operational excellence, support high-performing teams, and improve portfolio performance directly impacts resident satisfaction, NOI growth, and the long-term success of the company. 🎒 WHAT IT TAKES ● 7–10+ years of multifamily property management or operations leadership experience ● Experience overseeing large multifamily portfolios across multiple asset classes preferred ● Strong financial acumen including budgeting, forecasting, variance analysis, and NOI management ● Proven leadership experience managing Regional Managers and multi-site teams ● Experience with affordable housing and tax credit operations is highly preferred ● Strong understanding of leasing strategy, occupancy management, and operational KPIs ● Experience administering or managing property management software platforms ● Excellent communication, organizational, and leadership skills ● Ability to balance strategic planning with hands-on operational execution ● Willingness to travel approximately 40% as needed ⭐ IDEAL CANDIDATE TRAITS ● Strategic and solutions-oriented ● Strong operational and financial mindset ● Calm under pressure and highly organized ● Collaborative leadership style ● Accountable, professional, and team-focused ● Adaptable in a fast-growing environment 🏆 THE PERKS! ● $135,000 – $150,000+ annual compensation ● Comprehensive Health Coverage ● Dental & Vision Insurance ● Group Term Life & AD&D Insurance ● Voluntary Supplemental Benefits ● 401(k) ● Generous PTO Policy ● 11 Paid Company Holidays ● Well-being initiatives and employee wellness support ● Opportunity to help lead and scale a growing multifamily platform