Software Engineer II

As a Software Engineer this role is involved in the full systems life cycle from designing, configuring, testing, implementing and supporting application software and systems that are delivered on time and within budget. You will focus on end user support and continuous improvement.  You will partner with Architects, Business Analysts and Product Managers to understand the business requirements that drive the analysis and physical design of technical solutions. Software Engineers may be assigned to either development or support functions.   You will: Provide ongoing production support for Salesforce Sales Cloud, Service Cloud, and integrated systems. Engage with end users and technical teams to troubleshoot and resolve production defects. Assist in post-production support and ensure smooth transition from build to run. Facilitate discussions to elicit requirements and issue details from stakeholders, including senior executives. Support data loads, job scheduling, and ongoing system maintenance activities. Optimize platform performance, governor limit utilization, and transaction efficiency. Ensure adherence to Salesforce best practices. Troubleshoot and resolve integration failures across distributed systems. Support data synchronization, ETL processes, and scheduled jobs. Develop comprehensive test strategies for Unit Testing, Integration testing. Maintain required code coverage and enforce quality gates. Promote changes across multi-tier environments (Dev, QA, UAT, Prod). Participate actively in Agile ceremonies (standups, sprint planning, retrospectives). Provide analysis, assessment, and documentation to enhance configuration in Salesforce: Page layouts, Workflows, Validation rules, User visibility and security, Custom development (Apex, Visualforce). Required Qualifications Bachelor’s or Master’s degree in Computer Science (required). Experience supporting CRM applications on Salesforce and AWS. Strong experience analyzing and documenting complex business processes. Proven facilitation skills to gather requirements from diverse personas, including senior executives. Demonstrated ability to drive alignment and consensus across multiple stakeholders. Experience with: Salesforce Sales Cloud and Service Cloud Data loads and job scheduling Production support models Ability to present complex technical information to non-technical audiences. Preferred Technical Skills Salesforce configuration and customization (Flows, Validation Rules, Profiles, Permission Sets) Apex and Visualforce development Integration patterns between Salesforce and AWS or other enterprise systems CI/CD and release management practices   Key Competencies Proactive, results-oriented mindset Strong analytical and problem-solving skills Excellent written and verbal communication skills High level of ownership and accountability Ability to coach and mentor others Superb work ethic with flexibility in a dynamic environment Continuous learner who pursues knowledge beyond current assignments