SMB Client Relationship Manager

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At Reward Gateway, part of Edenred, we’re on a mission to Make the World a Better Place to Work and Enrich Connections, For Good. We help businesses attract, engage, and retain top talent through strategic reward, recognition, and well-being solutions.

We’re strengthening our SMB Client Relationship Management team here in Australia. This is an opportunity to work with a globally recognised brand in the high-growth employee engagement space where we are already supporting 1 in 14 people across Australia and New Zealand.

We’re strengthening our SMB Client Relationship Management team here in Australia. This is an opportunity to work with a globally recognised brand in the high-growth employee engagement space where we are already supporting 1 in 14 people across Australia and New Zealand.

Your role in our Mission

You’ll be the key partner for a portfolio of current SMB (<500 employees) clients, helping them get maximum value from their programmes and driving engagement. Working closely with Client Support, Client Success, and Sales, you’ll be securing renewals, identifying upsell opportunities and driving results that make a meaningful difference for your clients, while growing your own earning potential.

Flexible, hybrid working:

Our office is for you to use as much as you like; as a minimum our Client Relationship team works from our Sydney office or Melbourne office at least twice a week.

What's in it for you?

💰 $130k OTE uncapped ($100k base)

🚀 Career growth, your way
Access to Elev8 high-performance programs and tailored L&D initiatives.

Access to Elev8 high-performance programs and tailored L&D initiatives.

📚 Always learning

Professional development books, e-books, and podcasts to keep you growing.

🌴 35 days per year annual leave (inclusive of public holidays). Option to purchase up to an additional 5 days per year through our holiday trading programme

💆‍♀️ $750 annual wellbeing allowance
Invest in your health, fitness, and wellness - your way.

Invest in your health, fitness, and wellness - your way.

🧠 Unmind membership

Access therapy, coaching, and proactive wellbeing support for both your personal and professional life.

🏅 Appreci8 rewards

Gain monetary recognition for doing an excellent job.

🎉 Moments That Matter

Celebrate key life milestones with bonus payments.

🛍️ Big-brand discounts

Enjoy huge annual savings across hundreds of retail, hospitality, travel, and lifestyle brands for you, your friends, and your family.

Key Responsibilities

Here’s a quick summary of some core duties. A full job description can be shared on request:

• Manage a portfolio of SMB clients with an annual value of approx $1.4m - $1.6m with a growth target of 7% - 14%
• Build strong relationships with HR leaders and key stakeholders. Lead consultative account reviews, analysing engagement data to deliver actionable insights
• Manage renewals with a targeted 93% gross revenue retention through direct commercial management of renewal discussions and negotiation
• Identify risks and growth opportunities, building retention and upsell strategies
• Support onboarding and implementation for new clients as needed
• Represent Reward Gateway as a trusted partner and brand ambassador at industry events
• Accurately forecast revenue and client growth, maintaining up-to-date records in Salesforce

Skills

• Proven experience of managing B2B SMB or Mid-Market client portfolios, achieving revenue growth targets
• Strong commercial negotiation skills with experience of managing a volume of renewals and upsells
• Experience with running annual and bi-annual account reviews and building client retention plans
• Ability to analyse engagement data and translate insights into client value
• Confidence working collaboratively with internal teams such as Sales, Client Support, Implementation
• Strong verbal and written communication skills, including running client webinars and presentations

The Interview Process

• Telephone interview with our Senior Talent Acquisition Partner, APAC
• 1st stage online interview with our Head of Client Success, SMB & Mid-Market and Senior Strategic Client Relationship Manager
• Take home presentation task
• Final stage interview and presentation in our Sydney or Melbourne office with our Head of Client Success, SMB & MId-Market, Senior Strategic Client Manager and a Client Success Team Lead.

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