Incident & Problem Management Specialist – ITIL & Service Delivery

Incident & Problem Management Specialist – ITIL & Service Delivery Warszawa Remote ITIL Polish Mid-Level Incident Manager Empower IT service excellence — lead impactful incident and problem management to elevate operational stability! Warszawa-based opportunity with remote work model (up to 4 days remote per week). As a Senior Incident & Problem Management Specialist, you will be working for our client, a leading player in the IT industry. You will play a vital role in managing critical incidents, analyzing root causes, and streamlining processes to ensure seamless service delivery. Join us and contribute to transforming IT support and operational efficiency through expert management and continuous improvement. Your main responsibilities: Manage incidents and problems in accordance with best ITIL practices to minimize business disruptions. Oversee the incident/problem management process and coordinate teams responsible for resolution. Analyze incidents to identify root causes and prioritize requests based on urgency and impact. Develop and implement process improvements to enhance efficiency and effectiveness. Create incident reports to track performance, identify trends, and support strategic decisions. Communicate with senior management regarding critical incidents and their potential impact. Collaborate with support teams and external vendors to resolve issues timely and efficiently. Monitor incident progress and ensure timely resolution, maintaining high service quality. You're ideal for this role if you have: Minimum 3 years of professional experience in incident/problem management. Strong knowledge of ITIL processes and methodologies. Excellent analytical and problem-solving skills. Exceptional communication and interpersonal abilities. Ability to work under pressure and meet tight deadlines. High attention to detail and proactive mindset. Ability to work independently and within a team. ITIL Foundation certification is a plus. Fluency in Polish and good command of English (minimum B2 level). It is a strong plus if you have: Additional certifications in IT service management or related fields. Language Required for the role: Polish — professional proficiency required. Eligibility for the role: Only candidates with an existing legal right to work in the European Union will be considered for this role. #MAKEYourCareerBETTER Interested? Apply now and include your CV (preferably in English) along with a statement confirming your consent to the processing and storage of your personal data. Internal number #8695 BENEFITS ITDS Clubs Access to medical insurance Access to Multisport Access to Pluralsight Integrational Events Ambassador Program 11 550 - 14 700 PLN (B2B)