About the Role
Direct Hire Job Description — Job ID 173453 Telephone Banker – Call Center (East Providence, RI) A-Line Staffing is now hiring a Telephone Banker – Call Center in East Providence, RI 02914. If you are interested in this Telephone Banker – Call Center position, please apply to this posting. Telephone Banker – Call Center Compensation Pay: $26.00/hour Employment Type: Direct Hire Benefits: Offered through the hiring company (details discussed during the hiring process) Telephone Banker – Call Center Highlights Direct hire opportunity On-site position in East Providence, RI Schedule: Tuesday–Friday 12:00 PM–9:00 PM, Saturday 11:00 AM–8:00 PM Client-focused role supporting customers and improving their financial lives OVERVIEW In this role, you will support customers by phone while identifying needs, explaining options in plain language, and delivering an excellent client experience. Telephone Banker – Call Center Responsibilities Deliver a high-quality client experience with professionalism, empathy, and clear communication Engage with clients to understand needs and share solutions/options in plain language Build rapport and handle client interactions confidently in a fast-paced environment Adapt to ongoing changes in process and technology while continuing to learn and improve Use computer systems confidently to document and complete client requests Telephone Banker – Call Center Requirements Intermediate computer proficiency Comfortable receiving ongoing coaching and performance feedback Able to work the required on-site schedule (Tue–Fri 12p–9p; Sat 11a–8p) Telephone Banker – Call Center Preferred Qualifications Financial services experience Sales experience (cross-selling/upselling/referring products) Inbound/outbound contact center experience (phone/chat/video) Personal Banker experience supporting high client volume Job ID: 173453