JobID: 53678
Collections & Denial Management Specialist
Pay
$24/hour
Location
Downtown Brooklyn, in-office (100% on-site)
Summary
Seeking a detail-oriented Collections & Denial Management Specialist to join a dynamic team in downtown Brooklyn. This role involves managing a high volume of complex claims, including workers’ compensation, auto, no-fault, and personal injury claims, utilizing phone, email, portals, and chat channels. The ideal candidate will be a problem solver with experience in navigating complex claims to ensure timely payments and resolve unpaid, short-paid, or denied claims. The position offers opportunities for growth, a supportive working environment, and potential bonuses.
Requirements
- Minimum of 3+ years experience as a Medical Collector, Patient Account Representative, or Workers’ Compensation Specialist
- Proven ability to problem solve complex claims, particularly through portals, email, chat, and phone
- Experience handling high-dollar claims and multiple accounts per day
- Strong communication skills and soft skills for effective claim resolution
- No specific educational or certification requirements
Responsibilities
- Manage approximately 30 accounts daily, focusing on resolving unpaid, short-paid, partial paid, or denied claims
- Utilize phone, email, portals, and chat to identify and correct claim issues
- Work on complex claims such as workers’ comp, auto, and personal injury through various channels
- Collaborate with team members and utilize a problem-solving approach to maximize claim payments
- Maintain accurate documentation and follow-up to ensure claim resolution
- Contribute to team goals and support a collaborative work environment
Benefits
- In-office work environment in downtown Brooklyn
- Promotion opportunities within the team
- Potential for individualized bonus plans based on performance
- Supportive team with good morale and a great work environment
- Eligibility for year-end bonuses and additional incentives as plans are finalized
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