Field Service Analyst 1 - Part Time

Temple, Texas, United Statesusvia direct

// Job Type

Full Time

// Salary

Not disclosed

// Posted

3 days ago

About the Role

Job SummaryThis position supports end user devices and provides technical support. A strong background in technical support, customer service and understanding of client-server relationships, networking, and diverse hardware devices is required for satisfactory results in this position. Essential Functions of the Role<ul><li>Familiarity with remote monitoring and control tools used in audio-visual environments, including the ability to remotely monitor and manage classroom equipment when required.</li><li>Working knowledge of Microsoft Windows and Microsoft Office applications, with the ability to effectively utilize approved remote support tools to diagnose and resolve end-user issues.</li><li>Provides liaison support with Information Technology and Audio-Visual vendors and contractors, ensuring the support of managed services in assigned areas.</li><li>Interfaces with users through training, education, tutorials, and problem resolution in a classroom environment.</li><li>Coordinates and communicates effectively with others to complete assigned work.</li><li>Performs troubleshooting of technical office equipment and peripherals, including telephony, printer configuration, scanners, and applicable hospital or research equipment.</li><li>This role supports the classroom and the technology in it — not identity, access, or backend systems.</li><li>Performs other duties as assigned or required.</li><li>This role is 100% onsite support.</li></ul> Key Success Factors<ul><li>Advanced computer troubleshooting skills, problem solving abilities, ability to support logical thinking and conclusions.</li><li>Effectively provide audience appropriate communication.</li><li>Professional attitude, dress and customer service skills.</li><li>Strong teamwork and collaboration skills.</li><li>Two or more years of experience in an Information Technology position required.</li></ul> Ideal Schedule: Monday, Wednesday, Friday (7:30AM - 12:30PM) BenefitsOur competitive benefits package includes the following<ul><li>Immediate eligibility for health and welfare benefits</li><li>401(k) savings plan with dollar-for-dollar match up to 5%</li><li>Tuition Reimbursement</li><li>PTO accrual beginning Day 1 Note: Benefits may vary based upon position type and/or level</li></ul>Qualifications<ul><li>EDUCATION - Associate's or 2 years of work experience above the minimum qualification</li><li>EXPERIENCE - 2 Years of Experience</li><li>CERTIFICATION/LICENSE/REGISTRATION - Drivers License (TXDL): If moving from out of state must obtain valid TX DL within 90 days of hire. </li></ul>

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