Helpdesk Specialist

Helpdesk Specialist Job Description

Shape the Future of Payments with Nexi in 2026
Envision a world where every transaction feels effortless, safe, and connected. At Nexi, we’re leading this transformation, building tools and solutions that redefine how the world pays. By joining us, you’ll play a part in creating the next generation of digital payments in an innovative, supportive, and international environment.
Why This Role Is Right for You
As a HelpdeskSpecialist, you’ll join a collaborative and forward-thinking team based in Poznań. The role focuses on ensuring the smooth operation of users’ work environments, responding quickly to support requests, and resolving technical issues efficiently. You will work in a dynamic team with a clear division of responsibilities and real opportunities for professional development. 

Model of work: on-site
About Your Future Role
In this position, you will:

• Preparing, configuring, and issuing equipment to employees (laptops, peripherals).
• Creating, modifying, and deactivating user accounts in IT systems.
• Handling Service Desk tickets: analysis, diagnosis, and resolution of issues.
• Providing user support for Windows operating systems, Microsoft Office/365, and internal business applications.
• Basic LAN network support at workstations.
• Updating Helpdesk documentation and the knowledge base.

• Configuration and support of peripheral devices.

What Makes You a Great Fit
We’re looking for someone eager to make a difference. Here’s what we value:
Essential Qualifications: 

• Approximately 1.5–2.5 years of experience in a similar role.
• Relevant education or strong hands-on IT knowledge.
• Very good knowledge of Windows operating systems and Microsoft Office/365.
• Basic knowledge of LAN networks.
• Ability to work independently, good time and task organization, and a user-oriented mindset.
• Experience working with ticketing systems and closing requests within agreed timelines.
• Strong communication skills, ability to work effectively in a team, while also being independent and accountable.
• Analytical mindset with strong problem‑solving skills, willingness to learn, and continuous professional development.

Bonus Skills: 

• Basic knowledge of Active Directory / Azure AD.
• Experience with printing systems (e.g. SafeQ).
• Additional hardware or networking skills.
• Knowledge of the WEBCON system (Helpdesk scope).
• English at B1/B2 level (cooperation with internal and external stakeholders), fluent polish.

Even if you don’t check every box, your unique potential and willingness to learn could set you apart.

What’s in it for You?

• Attractive salary and a competitive benefits package to reward your expertise and contributions
• Tech equipment: Get the tools you need to succeed, including the latest technology to support your work
• Join an international team: Collaborate with experts from across Europe and bring your ideas to life in a dynamic, global environment
• Grow and develop: Gain hands-on experience and structured training through our PayTech University, designed to accelerate your career and help you reach your full potential

Discover Life at Nexi
We’re an international team of 10,000+ people across 25 countries, united by shared ambition and a passion for innovation. Learn more about our culture, Values, and how we’re shaping the future of digital payments. Visit our Life at Nexi page.

Diversity and Inclusion at Nexi
We are proud to be an equal opportunity employer: together, we succeed by embracing our differences and creating a future where everyone can thrive. 

Your Next Step Starts Here
If this opportunity excites you, we’d love to hear your story. Submit your application today, and let’s shape the future of digital payments together!