Service Desk Technician - 12 Month FTC

Service Desk TechnicianWorcester Initial 12 Month FTC with opporutinity to move permanent following this. A well-established international engineering business is looking to recruit a Service Desk Technician to join its IT function based in Worcester. This role suits someone with solid experience in 1st and 2nd line IT support who enjoys working in a customer-facing environment, resolving technical issues, and contributing to the smooth running of IT services across a European user base. The roleDeliver first and second line technical support to end users across multiple European locations Receive, log and manage support requests through a central service desk system Take full ownership of incidents and service requests, ensuring timely resolution and clear communication Provide support across desktop, laptop, peripherals, software and user access issues Assist with hardware provisioning, system upgrades, patching and security-related updates Work closely with senior IT colleagues and global teams to escalate and resolve more complex issues Create and maintain clear technical documentation and knowledge base content Support ongoing improvements to IT processes and service delivery About youA minimum of 3 years' experience in a service desk, desktop support or IT support role Strong working knowledge of Microsoft operating systems and Office applications Hands-on experience supporting and administering Microsoft 365 Some exposure to scripting or automation within an IT support environment Well organised, able to prioritise workload and work effectively under pressure A proactive, customer-focused mindset with good communication skills Comfortable working independently as well as part of a collaborative IT team Degree-level qualification or equivalent professional experience What's on offerSalary range of £28,000-£32,000 A stable, permanent role within a growing global organisation Opportunity to develop technical skills and progress within IT Benefits package including: Company pension Private medical and dental cover Life assurance Cycle to work scheme On-site parking Regular company events