About the Role
【Main Task】 • Shift works required. • Work and perform in compliance with company’s regulation and request. • Perform Technical Field Service activities －Installation and commissioning of equipment －Troubleshooting, repair, and maintenance －Escalation support －User Training / Customer Training －Providing sales support －All necessary reporting as per company policy • Demonstrate customer service skills and knowledge with a high level of passion and dedication. • Demonstrate strong and efficient ability to learn a skill on Coordinate Measuring • Machines utilizing mechanical and electronic aptitude. • Report to Service Manager / Factory on any product issues experienced such as standards of production, quality and safety of the product range • Provides documents activities performed utilizing the required format, such as service report, technical report, etc. • Develop and maintain relationship with customer to achieve the highest possible levels of customer satisfaction. • Respond to satisfaction surveys, working to resolve customer care issues. • Provide timely response to all requests from both internal and external customers. • Perform necessary administrative paperwork in complete and accurate manner. • Solutions oriented with ability to work independently in a high pressure, fast paced and innovative environment. • Feedback in time on product quality issues on site, as well as marketing information to the company. • Ensure direct reports maintain company-issued test equipment and support tools. • Perform other related duties and responsibilities as assigned 【Education】 • A university degree in optics/mechatronics with professional experience or are a technician/master craftsman with several years of experience in optics or mechatronics • A sound knowledge of the analysis of the dynamic behavior of mechanical systems and have at least a basic knowledge of Matlab • TOEIC Listening & Reading score >750 【Experience】 • 3-5 years of experience in the field of optics or precision mechanics • Highly customer-oriented • EUV experience is a plus • MATLAB programming and troubleshooting skills is a plus • Knowledge of different simulation techniques with help of common software to simulate dynamic systems 【Other skills】 • Microsoft operating system knowledge is required • Be able to function independently, be self-motivated and yet be part of a team. • Good command of written and spoken English • Willingness to travel domestic and internationally. • Liaison work involving spare parts ordering, shipment, installation and after sales service which interact be-tween sales, logistics, customers and application specialists etc. Your ZEISS Recruiting Team