About the Role
About the Role: Responsible for mortgage loan servicing, customer service, collections, payment processing, and maintenance request management. Works effectively in a high-volume environment with competing priorities and established deadlines. Handles assigned responsibilities in accordance with multiple investor requirements, including FNMA, FHLMC, GNMA, FHA, VA, RD, and Columbia Bank portfolio loans. Requires knowledge of mortgage lending documents, investor guidelines, and servicing procedures. Performs complex and specialized assignments with a high degree of independence and sound judgment. Performs mortgage loan servicing and support activities, including outbound collection calls, inbound calls, voicemail management, mail and email correspondence, and maintenance request processing. Processes mortgage loan payments by phone while ensuring accuracy and adherence to established procedures. Documents all collection efforts, customer interactions, and servicing activities in the system of record. Effectively manages time, priorities, and workload while maintaining accuracy in a fast-paced, high-volume environment. Demonstrates the ability to successfully multitask, prioritize competing responsibilities, and adapt to changing business needs while meeting service-level expectations and deadlines. Assists with complex or escalated customer issues and supports team members in problem resolution. Actively participates in continuous improvement initiatives that support operational efficiency, quality, and error reduction. Collaborates with coworkers and management to identify solutions and improve processes. Participates in frequent in-person meetings, brainstorming sessions, and cross-functional projects to support team collaboration and cross-training efforts. Demonstrates compliance with all applicable banking regulations and job-specific requirements, maintaining current knowledge of regulatory changes. Follows all Bank policies, procedures, and compliance requirements and completes all required annual and job-specific training. Maintains a working knowledge of Bank policies and procedures related to the Bank Secrecy Act, Regulation CC, Regulation E, Bank Security, and other applicable regulations. May coach, mentor, train team members, or serve as a subject matter expert when needed. Actively demonstrates and promotes Columbia’s corporate culture through daily actions and interactions. Takes initiative, exercises accountability, and serves as a positive example for others. Supports Columbia’s vision of becoming the “Business Bank of Choice.” Performs other duties as assigned. About You: H.S Diploma/GED (preferred) 2-4 years — of experience in banking, loan servicing or equivalent experience. (Required) Possess working knowledge of Mortgage loans, function/department, regulations, policies and procedures. Demonstrated advanced math, analytical, multi-tasking and problem solving skills. Possess excellent interpersonal, verbal, and written communication skills. Advanced proficiency of computer software including Word, Excel, loan servicing systems and other office equipment. Ability to trouble shoot and determine best work flow practices Ability to work in a service oriented environment with high work volumes and deadlines. Demonstrated critical thinking and analytical skills. The pay range for this role is $20.00 to $28.00. The pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation, and those details will be provided during the recruitment process. Primary Location: Ability to work fully onsite at posted location(s). 9285 NE Tanasbourne Drive Hillsboro OR 97124 Our Benefits: We are proud to offer a competitive total rewards package including base wages and comprehensive benefits. We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly. Our Commitment to Diversity: Columbia Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics. If you require an accommodation to complete the application or interview(s), please let us know by email: careers@columbiabank.com . To Staffing and Recruiting Agencies: Our posted job opportunities are only intended for individuals seeking employment at Columbia Bank. Columbia Bank does not accept unsolicited resumes or applications from agencies and Columbia Bank will not be responsible for any fees related to unsolicited resume submissions. Staffing and recruiting agencies are not authorized to submit profiles, applications, or resumes to this site or to any Columbia Bank employee and any such submissions will be considered unsolicited unless requested directly by a member of the Talent Acquisition team.