Customer Account Specialist
Location:
Chandler, AZ
Schedule:
Full-Time | Monday–Friday
Pay:
$25-27/hour (DOE)
Who We Are:
We are a global supplier and solutions provider supporting customers that operate in highly regulated, critically clean, and controlled environments. Our team partners with large multinational manufacturers across advanced technology, life sciences, and medical sectors, delivering precision, reliability, and exceptional service. This role offers long-term stability, professional growth, and the opportunity to work with high-profile customers in a fast-paced environment.
What You’ll Do:
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Build and maintain strong working relationships with new and existing customers
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Handle customer inquiries via phone and email with professionalism and urgency
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Process customer requests and purchase orders accurately within internal systems
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Ensure a consistently high level of customer service at every touchpoint
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Coordinate with internal teams to resolve issues, meet deadlines, and fulfill orders
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Perform order entry, order management, stock reporting, and data input across inventory systems
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Compile, analyze, and communicate reports to customers as needed
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Manage and communicate lead times with customers and internal stakeholders
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Partner with warehouse teams on standard, urgent, and special orders, including kitting or assembly
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Identify, document, and escalate service, inventory, or process issues when appropriate
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Develop a strong understanding of product offerings, applications, and customer environments
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Support client-facing colleagues with information and administrative assistance to ensure seamless service delivery
What’s In It for You:
- Competitive hourly pay
- Stable, full-time position
- Opportunity to work with global, high-profile customers
- Collaborative and professional team environment
- Growth and advancement opportunities
- 80 hours PTO (after 90 days)
- % Paid Medical for Employee (after 30 days)
- Life Insurance
- STD/LTD
- 401K program with employer match options
Must-Haves:
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Experience in a customer service, account support, or order management role
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Strong customer-first mindset with a passion for service excellence
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Excellent communication, organizational, and administrative skills
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Ability to prioritize, multitask, and work efficiently in a fast-paced environment
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Proactive, flexible, and solution-oriented approach
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Strong time management skills and attention to detail
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Proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint)
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Experience using inventory management systems (ERP, WMS, or similar)
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Experience with SAP
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Background working with spare parts, machine parts, automotive parts, or technical products
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Experience supporting multinational or regulated-industry customers
Next Steps:
If this sounds like a role where you’d thrive, please respond with your updated resume and we will set up a time to meet!