Customer Service Representative

Description

Salaried non-exempt $40,000-$50,000

• Professionally engage with customers to understand and meet customer needs, offering advice and guidance on products and services, assisting customers in making informed decisions.

• Receives and manages customer inquiries, delivering responses via phone calls and emails, efficiently addressing their concerns and resolving issues encountered.

• Oversee order fulfillment processes from entry to delivery, monitoring progress and addressing any issues or delays.

• Manage various sales-related administrative tasks, including data entry, documentation, and reporting to support efficient operations.

• Accurate entry of purchase order details into applicable systems, ensuring all information is correctly recorded for fulfillment and billing purposes.

• Collaborate with internal departments, including but not limited to, sales services teams, production, logistics and sales to ensure seamless service delivery for assigned accounts.

• All other duties as assigned.

Qualifications, Education and Experience

• HS/GED required; AS preferred

• This position has no leadership duties.

• Experience using Microsoft Office Suite (Word, Excel, PowerPoint), Outlook Email, and calendar.

• Maintains strict confidentiality and protects privacy of confidential/sensitive information.

• Exceptional time management and organization skills. Ability to manage multiple tasks and projects simultaneously establishing priorities to meet deadlines.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Job Category: Customer Service

Full-Time