Customer Service Dispatcher

<h4><strong><a id="myCustomID" href="https://jobs.atlasstaffing.com/job/18100">To Apply for this Job Click Here</a></strong></h4> <p><span style="font-size: 11.0pt"><span style="font-family: Calibri , sans-serif"><strong>Customer Service Dispatcher – Trucking &amp; Transportation<br /> Pay: $20.00 – $24.00/hour<br /> Location: Spokane, WA | On-site<br /> Schedule: Monday – Friday, 7:00 AM – 4:00 PM<br /> <em>Temp-to-Hire | Must be available after hours and weekends for remote support</em></strong></span></span></p> <p><span style="font-size: 11.0pt"><span style="font-family: Calibri , sans-serif"><strong>What We’re Looking For:</strong></span></span></p> <ul> <li class="MsoNoSpacing" style="margin: 0.0in"><span style="font-size: 11.0pt"><span style="font-family: Calibri , sans-serif">3+ years of experience in logistics, dispatch, or customer service.  </span></span> </ul> <p> <span style="font-size: 11.0pt"><span style="font-family: Calibri , sans-serif"><strong>About the Role:</strong><br /> We’re seeking an experienced and proactive Customer Service Dispatcher to manage load planning and dispatch operations for a full-service transportation company. This key role supports daily communication between customers, drivers, shippers, and internal teams to ensure timely, efficient, and compliant deliveries.</span></span></p> <p><span style="font-size: 11.0pt"><span style="font-family: Calibri , sans-serif"><strong>Key Responsibilities:</strong></span></span><br /> <span style="font-size: 11.0pt"><span style="font-family: Calibri , sans-serif"><strong>Load Planning &amp; Customer Service:</strong></span></span></p> <ul> <li class="MsoNoSpacing" style="margin: 0.0in"><span style="font-size: 11.0pt"><span style="font-family: Calibri , sans-serif">Serve as the main point of contact for customers, drivers, shippers, and receivers</span></span> <li class="MsoNoSpacing" style="margin: 0.0in"><span style="font-size: 11.0pt"><span style="font-family: Calibri , sans-serif">Plan, assign, and adjust driver loads based on availability, route optimization, and DOT regulations</span></span> <li class="MsoNoSpacing" style="margin: 0.0in"><span style="font-size: 11.0pt"><span style="font-family: Calibri , sans-serif">Work with freight brokers to secure profitable lanes and manage required documentation</span></span> <li class="MsoNoSpacing" style="margin: 0.0in"><span style="font-size: 11.0pt"><span style="font-family: Calibri , sans-serif">Maintain knowledge of DOT rules, driver hours of service (HOS), and equipment requirements</span></span> </ul> <p> <span style="font-size: 11.0pt"><span style="font-family: Calibri , sans-serif"><strong>Dispatching &amp; Driver Support:</strong></span></span></p> <ul> <li class="MsoNoSpacing" style="margin: 0.0in"><span style="font-size: 11.0pt"><span style="font-family: Calibri , sans-serif">Communicate with drivers via dispatch software, phone, text, and email</span></span> <li class="MsoNoSpacing" style="margin: 0.0in"><span style="font-size: 11.0pt"><span style="font-family: Calibri , sans-serif">Troubleshoot operational issues and escalate when needed</span></span> <li class="MsoNoSpacing" style="margin: 0.0in"><span style="font-size: 11.0pt"><span style="font-family: Calibri , sans-serif">Coordinate truck maintenance and direct drivers to approved vendors</span></span> <li class="MsoNoSpacing" style="margin: 0.0in"><span style="font-size: 11.0pt"><span style="font-family: Calibri , sans-serif">Manage and update load details in the Transportation Management System (TMS)</span></span> </ul> <p> <span style="font-size: 11.0pt"><span style="font-family: Calibri , sans-serif"><strong>Administrative &amp; Operational Duties:</strong></span></span></p> <ul> <li class="MsoNoSpacing" style="margin: 0.0in"><span style="font-size: 11.0pt"><span style="font-family: Calibri , sans-serif">Ensure drivers follow company policies (accident reporting, insurance claims, time-off requests, etc.)</span></span> <li class="MsoNoSpacing" style="margin: 0.0in"><span style="font-size: 11.0pt"><span style="font-family: Calibri , sans-serif">Assist with driver recruitment, onboarding, and retention</span></span> <li class="MsoNoSpacing" style="margin: 0.0in"><span style="font-size: 11.0pt"><span style="font-family: Calibri , sans-serif">Reconcile load paperwork and support invoicing processes</span></span> <li class="MsoNoSpacing" style="margin: 0.0in"><span style="font-size: 11.0pt"><span style="font-family: Calibri , sans-serif">Participate in regular team meetings, performance reviews, and ongoing training</span></span> </ul> <p> <span style="font-size: 11.0pt"><span style="font-family: Calibri , sans-serif"><strong>What We’re Looking For:</strong></span></span></p> <ul> <li class="MsoNoSpacing" style="margin: 0.0in"><span style="font-size: 11.0pt"><span style="font-family: Calibri , sans-serif">3+ years of experience in logistics, dispatch, or customer service  </span></span> <li class="MsoNoSpacing" style="margin: 0.0in"><span style="font-size: 11.0pt"><span style="font-family: Calibri , sans-serif">Strong sense of urgency with the ability to multitask and prioritize</span></span> <li class="MsoNoSpacing" style="margin: 0.0in"><span style="font-size: 11.0pt"><span style="font-family: Calibri , sans-serif">Excellent communication and interpersonal skills</span></span> <li class="MsoNoSpacing" style="margin: 0.0in"><span style="font-size: 11.0pt"><span style="font-family: Calibri , sans-serif">Proficient with Microsoft Office and dispatch software</span></span> <li class="MsoNoSpacing" style="margin: 0.0in"><span style="font-size: 11.0pt"><span style="font-family: Calibri , sans-serif">Reliable, self-motivated, detail-oriented, and team-focused</span></span> <li class="MsoNoSpacing" style="margin: 0.0in"><span style="font-size: 11.0pt"><span style="font-family: Calibri , sans-serif">Available after hours and weekends for remote support, as needed</span></span> </ul> <p> <span style="font-size: 11.0pt"><span style="font-family: Calibri , sans-serif"><strong>Bonus Points For:</strong></span></span></p> <ul> <li class="MsoNoSpacing" style="margin: 0.0in"><span style="font-size: 11.0pt"><span style="font-family: Calibri , sans-serif">Experience with social media, marketing, or web-based tools</span></span> </ul> <div class="MsoNoSpacing" style="margin-bottom: 0.0in;margin-left: 0.0in;margin-right: 0.0in;margin-top: 0.0in;text-align: center"> <hr> </div> <p><span style="font-size: 11.0pt"><span style="font-family: Calibri , sans-serif">Apply now for this exciting temp-to-hire opportunity in Spokane, WA, and join a team where your logistics and customer service skills make a daily impact!</p> <p>#INDYAK</span></span><br />  </p> <p><span style="color: #ffffff"></span></p> <p><span style="color: #ffffff">BR-Spokane</span></p> <h4><strong><a id="otherId" href="https://jobs.atlasstaffing.com/job/18100">To Apply for this Job Click Here</a></strong></h4>