Head of Fraud and Operational Risk

We’re supporting a growing, technology-led organisation delivering large-scale customer operations across a diverse client base.

As the business continues to scale, there is a need to strengthen and evolve how fraud and operational risk are managed.

The opportunity

This is a leadership role with full ownership of fraud and risk across the business. You will be responsible for shaping how risk is identified, managed and improved, bringing structure and direction to an area that is ready for development. This is not a role where everything is already in place. It requires someone who can assess the current position and build a more effective approach over time.

What you’ll be doing

• Designing and implementing a fraud prevention and detection approach suited to a high-volume environment

• Identifying trends, patterns and emerging risks, and ensuring appropriate controls are in place

• Introducing more effective use of data, systems and automation to improve detection and efficiency

• Owning governance, reporting and visibility of risk across the organisation

• Acting as the internal subject matter expert for fraud and financial crime

• Working closely with senior stakeholders and external partners to influence best practice

• Supporting commercial discussions where fraud and risk capability is a factor

What we’re looking for

• Experience leading fraud, financial crime or operational risk within a complex environment

• A practical approach, with the ability to operate both strategically and hands-on

• Strong understanding of fraud prevention, investigations or financial crime operations

• Experience working in fast-paced, high-volume settings such as financial services, payments, fintech or similar

• Awareness of how technology, data and automation can support fraud detection

• Ability to communicate clearly and build credibility with senior stakeholders

What makes this different

• Full ownership of the function with the opportunity to shape its direction

• A business environment where decisions can be implemented quickly

• A role that combines operational delivery with strategic input

• The chance to build a more effective and modern approach to fraud over time

The role in summary

This is suited to someone who is comfortable working without a fully defined structure, can identify what needs to change, and is motivated by improving how things are done.

NRG is an equal opportunities employer committed to promoting a diverse and inclusive workplace. We oppose all forms of unlawful or unfair discrimination on the grounds of any protected characteristic. Our aim is to create an environment that encourages diversity, builds on individual differences, and responds equitably to the needs of all. We proactively take steps to fulfil our legal obligations, remove barriers, monitor for fairness, reflect the communities we serve, and enforce a zero-tolerance policy for breaches of our Equality and Diversity policy.