Client Relationship Manager – Capital Markets Technology

Job Description Role Overview This is a client-facing role within a capital markets technology provider, focused on managing and developing relationships with institutional clients using trading, market infrastructure, and post-trade platforms. You’ll act as a key point of contact for clients, ensuring platform adoption, service quality, and long-term account growth across buy-side and sell-side environments. Working closely with sales, product, and engineering teams, you’ll help translate client needs into actionable insights, supporting retention, expansion, and overall client satisfaction within a regulated, technology-driven financial markets environment. Key Responsibilities Manage and develop relationships with institutional capital markets clients Act as the primary point of contact for client service and engagement Support onboarding, adoption, and ongoing platform usage Identify opportunities for account growth and upsell in collaboration with sales Liaise with product and engineering teams on client feedback and requirements Monitor service performance and ensure high client satisfaction Required Experience Client relationship or account management experience within fintech or financial services Strong understanding of capital markets, trading, or market infrastructure Experience working with technology platforms or SaaS products Ability to manage multiple stakeholders across client organisations Strong communication and relationship-building skills Nice to Have Exposure to trading systems (OMS / EMS) or post-trade platforms Buy-side or sell-side client experience Knowledge of electronic trading or market data Experience in regulated financial environments