Service & Maintenance Manager

SERVICE & MAINTENANCE MANAGER
CREWE
UP TO £50,000 + PROGRESSION + GREAT CULTURE + MON-FRI

Get Recruited are recruiting on behalf of a highly innovative and rapidly growing organisation delivering complex technical installation and service solutions across global, high-security environments including critical infrastructure, government, and commercial sectors.

They are seeking an experienced Service & Maintenance Manager / Head of Service & Maintenance to lead and develop their global service operations. This is a senior leadership role responsible for driving operational performance, service excellence, and commercial success across installation, engineering, and service support teams.
You'll take ownership of the full Service & Maintenance function, ensuring exceptional service delivery, strong client relationships, and continuous operational improvement. This is a fantastic opportunity for a strategic leader who thrives in a fast-paced, technical environment and is passionate about building high-performing teams.
This opportunity would suit someone from a Head of Service, Service Manager, Maintenance Manager, Operations Manager, Engineering Manager, Service Delivery Manager or similar leadership role within a technical, engineering, or installation-led environment.

THE ROLE:

• Leading the Service & Maintenance business unit, setting direction, objectives, and performance standards
• Managing installation teams, service engineers, and service administration functions
• Ensuring delivery of all internal KPIs and client-facing SLAs to maintain exceptional service standards
• Overseeing service planning, scheduling, and resource allocation to optimise efficiency and responsiveness
• Acting as the senior escalation point for major service issues and key client relationships
• Driving continuous improvement across service processes, systems, and delivery models
• Managing the department budget including forecasting, cost control, and financial performance
• Improving service revenue, contract profitability, and operational cost efficiency
• Evaluating service contracts, warranties, and maintenance agreements to ensure commercial viability
• Developing KPI dashboards and reporting to monitor operational performance and service outcomes
• Working closely with Sales, Projects, and Operations teams to ensure smooth project handovers and lifecycle management
• Ensuring compliance with all relevant safety, regulatory, and quality standards

THE PERSON:

• Proven experience leading a service, maintenance, or operational function within a technical environment
• Currently in a Sor similar role
• Strong leadership skills with experience managing engineering, installation, or service teams
• Commercially aware with experience managing budgets and operational performance
• Confident stakeholder manager with strong client-facing experience
• Analytical and data-driven approach to performance improvement
• Comfortable operating in a fast-paced environment with multiple priorities
• Strategic mindset with a proactive, hands-on leadership style
• Passionate about service excellence, customer satisfaction, and continuous improvement

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