Comgent | Contract
flexible | Posted on 01/07/2024
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- Industry IT Services
- Job Type Contract
- Date Opened 01/07/2024
- Work Experience 5-7 years
- City flexible
- Province N/A
- Postal Code N/A
Location: flexible (Europe) Start date: as needed Duration: long-term contract
We are looking for a Service Designer who can co-create, synthesize and communicate information across our client's organizational horizontal and vertical structures and will take the their platform's service experience to the next level in the journey of building the most loved low-code platform.
The Design team is a distributed team across several units, with many disciplines. From user experience research and service design to brand and product design, the client's design team is filled with creatives focused on elevating the user experience across our products. The team is always exploring new ways to be creative and tinkering with new technologies or techniques.
About the Service Design discipline
Service Designers work with various disciplines with the goal of helping connect the dots and maintaining the big picture overview by effectively using your superpowers! The client also enable their stakeholders to adopt the service design mindset. They are a growing sub-discipline, part of the Product Design Team (in the R&D department).
Toolset contains Miro, Figjam, Figma, and Dropbox Paper when planning and conducting the work.
Responsibilities
As a Service Designer, your contributions will elevate our client's software as a platform, servicing specific journeys across many touchpoints for all their users. Your work and facilitation skills will enable them to take the end-to-end developer experience of the platform to the next level. You will frequently meet with Product Managers, Product Designers and UX researchers to advise, align and have your share in strategizing next steps.
Facilitation
- You run co-creation workshops with business stakeholders, product managers, architects, developers, product designers, and UX researchers.
- Help teams navigate complex and strategic topics through workshops for aspects such as concept exploration, ideation, hypothetical journey maps.
- Support and enable team members to figure out the right approach for them to run such sessions.
- Identify and propose potential opportunities for collaboration to overcome the challenge of working in siloes.
Big picture overview
- You will maintain an overview of the products in the Unit and connect the dots across journeys, personas and touchpoints.
- Identify overlaps while working with product designers and product managers who are domain focused to drive a unified platform experience.
- Play an active role in initiatives and projects that involve multiple developer teams in the Unit (and beyond) to connect the dots.
- Collaborate with our UX writer and UX researcher to improve the current information architecture of the Developer Portal.
Visualisations
- You create and collaborate on alignment diagrams (concept maps, domain storytelling, context maps, experience maps, user journeys, service blueprints are some examples) to visualize processes, product components and user touch-points of the current and future state of our platform.
- Create overviews that show the big picture and the connection across journeys, personas and touchpoints.
- Improve our Process Blueprint which guides us all the way from gathering input to problem definition, solution definition, implementation and evaluation.
- 5+ years of professional experience in a design consultancy or equivalent position
- Proven track record of shipped services and products
- Demonstrated experience of working with complex digital products, enterprise products and tech ecosystems
- Deep expertise in human-centered design and service design
- Ability to visualize the service experience through the lens of different diagrams
- Ability to communicate in different styles ranging from visual artefacts to in-person discussions with the goal of communicate complex matters in a simple manner.
- Active listener, ability to understand and address points of tension, ability to challenge others in a constructive way, ask questions that lead to clarity
- Self-motivated, able to work independently but also collaborative and driven by group critique
- Excellent graphic design and typographic skills are a plus
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