Facilities Manager - Part-Time

Set around the spectacular building of Charters Towers, our retirement community in East Grinstead, West Sussex, Charters Village doesn’t just look great; it has fantastic facilities and plenty of friendly faces to ensure residents feel right at home. We are seeking a skilled and dedicated Facilities Manager to oversee property, grounds, and housekeeping services, helping keep the village safe, clean, and welcoming for everyone. In this hands-on, part-time role, you will work closely with the Village Management Team to maintain high standards of service, compliance, and resident experience. You’ll lead a small team of Estates Operatives and contractors to ensure buildings, equipment, and grounds are well-maintained, while fostering a supportive community where residents can thrive. Key Responsibilities Customer & Community Focus Act as a trusted point of contact for residents, promoting a friendly, responsive, and inclusive service culture Welcome new residents and guide them through facilities and maintenance processes Engage with the Residents’ Association and committees, actively listening and responding to feedback Promote value-added services that enhance the resident experience Property, Grounds & Housekeeping Management Oversee maintenance of buildings, mechanical and electrical systems, communal areas, and landscaped grounds Ensure high-quality housekeeping and laundry services Lead planned preventative maintenance (PPM), procurement, and contractor management within budget Maintain safety and communication systems, including fire alarms and emergency calls Health & Safety Compliance Ensure full compliance with Health and Safety legislation, including fire, legionella, water safety, and building regulations Conduct audits and risk assessments, implementing corrective actions as needed Serve as the village’s health and safety lead, fostering a safety-first culture Team Leadership & Development Recruit, train, and support Estates Operatives and manage external contractors Plan staffing rotas and team meetings, monitor performance, and support career development Build a collaborative, inclusive, and values-driven team environment Operational & Financial Management Contribute to budgeting and cost control for estates-related services Maintain accurate records, oversee procurement, and track contractor performance Support timely preparation of homes for resale or rental, minimising voids and maximising value The Ideal Candidate Essential: Level 2 or above qualification in Facilities Management or equivalent 3+ years’ experience managing estates, buildings, or residential facilities (e.g. retirement community, hospital, school, housing estate) IOSH Managing Safely and Legionella awareness certification Practical knowledge of fire, water, and building safety regulations Skilled in managing PPM programmes, budgets, and contractor relationships Strong IT and systems capability (Office 365 and facilities software platforms) Clear communicator with a people-first, solution-oriented approach Desirable: NEBOSH or Fire Safety Level 2 certification Working knowledge of plumbing, electrical, or building trades Benefits Medicash health plan (after 3 months) Birthday leave Pension scheme & life assurance Access to discounted gift cards and wellbeing perks Supportive, community-focused working environment Opportunities for professional development and advancement Our Values At Charters Village, our culture is shaped by values that we live every day: Age Well, Community, Keep Improving, Invest Wisely, Planet Positive, One Team If you’re ready to lead facilities with heart, purpose, and excellence, join us at Charters Village and make a meaningful impact in the lives of our residents - all in a flexible, part-time role.