Customer Relations

Customer Relations Consultant – Caerphilly

Full time position, excellent benefits, salary of £25,710 plus bonus

We're seeking an experienced, skilled and enthusiastic individual to join our Customer Relations Team at our Head Office in Caerphilly. As a Customer Relations Consultant, you will be part of a dynamic team working together to resolve customer cancellations efficiently. Your key responsibilities will include:

• Managing a portfolio of customer cases via various channels (telephone, email, letter)
• Collaborating with Telephone and Field Customer Account Managers to deliver exceptional customer service.
• Ensuring first-time resolution for customer issues to meet and exceed their expectations.
• Supporting the retention of business by delivering high-quality support to customers.

This opportunity offers a fantastic opportunity to make a real impact on our customers' experiences and contribute to the success the phs Group. If you're passionate about providing outstanding customer service, and have extensive Customer Relations experience, we'd love to hear from you!

Your role as a Customer Relations Consultant at phs Group:

• Identify customer requirements accurately, fulfil promises of "1st time resolution", and aim to support business growth and retention.
• Proactively solve problems, deliver excellent service to customers and internal stakeholders, and support with cancellations.
• Successfully negotiating, and navigating any challenges, with both our customers and across the phs Group.
• Consistently achieving and exceeding targets.
• Proactively offer enhanced customer experiences and increase revenue by selling additional products/services.
• Compile information to improve overall customer experience through feedback to the business.

In return for your commitment and expertise at phs Group you’ll benefit from:

• A full-time position as part of a great team, working Monday to Friday
• Rewarding salary and bonus available
• Access to Virtual GP for you and your family
• No weekend or evening working
• Hybrid working after 6 months
• Real savings with major supermarkets and retailers through amazing employee discounts with phsPerks.com
• Free Parking on-site so no parking costs
• Excellent careers opportunities
• 23 days holiday plus bank holidays off
• Other benefits such as improved parental leave, a 24-hour wellbeing helpline, cycle to work scheme, pension scheme, life assurance and more…

Apply today, with your CV, and please feel free to review our website www.phs.co.uk for further information.

phs Group was founded in 1963 and are the leading provider for Hygiene Services in the UK, Spain and Ireland. We have over 120,000 customers across 300,000 locations incorporating numerous businesses during 63 years of business.

At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.