Independent Living Officer

PMR is working with a leading housing provider to recruit a Temporary Independent Living Advisor to join their team in Frome, Somerset, on a 3-month assignment (likely to be extended). This is a fantastic opportunity for a compassionate and proactive individual to provide intensive housing management support to sheltered housing residents, helping them live independently and safely within their community. Role Details Location: Phoenix House, Frome, Somerset Hours: 28 per week (to be agreed with manager) Rate: £14.78 per hour PAYE Driving licence: Essential Clearance: Basic DBS required Key Responsibilities Build positive relationships with residents, delivering a warm and friendly service Support prospective and new residents through property viewings and move-ins Provide tenancy guidance, ensuring residents understand their rights and responsibilities Offer benefits and financial signposting Carry out health and safety checks, including site inspections and risk assessments across communal areas and lifts Monitor contractors, including grounds maintenance, cleaning and laundry services Work collaboratively across teams to ensure smooth service delivery Support resident wellbeing, including managing disputes, completing referrals for aids and adaptations, and responding to emergencies Essential Experience Experience working with older people Strong communication skills, with the ability to adapt to individual needs Good administrative and numeracy skills Ability to work independently and as part of a team Good working knowledge of Microsoft Office A genuine commitment to Equality and Diversity Desirable Knowledge of Housing Benefit Experience supporting residents through bereavement or loss