Client Service Manager

DESCRIPTION

Hybrid

• Client-Facing

• Growth-Focused

Are you a relationship-builder, strategic thinker, and natural problem solver? Do you thrive in a fast-paced environment where every day brings new opportunities to grow business and shape client success? If so, you might be the next Client Service Manager to join our dynamic team at Acosta.

In this pivotal role, you’ll be the trusted partner to our clients—diving deep into their goals, uncovering opportunities, and delivering innovative Retail programs that drive measurable results. You’ll help steer business growth, champion operational excellence, and create long-lasting client partnerships.

RESPONSIBILITIES

What You’ll Do

As a Client Service Manager, you will take ownership of key accounts and lead the charge in delivering best‑in‑class service. Your focus areas will include:

Core Accountabilities:

• Drive revenue growth within your client portfolio

• Deliver strong margins through strategic planning and flawless execution

• Ensure top-level client satisfaction & retention

Day-to-Day Impact:

• Grow existing client business and unlock new opportunities

• Identify, lead, and execute strategic initiatives that benefit both Acosta and our clients

• Partner with Syndicated Retail Sales and Internal Operations teams to build actionable, insight-driven Retail strategies

• Define reporting needs, analyze performance data, and share insights that shape future plans

• Serve as the communication bridge between clients and internal Retail teams

• Oversee new product launches, program changes, training initiatives, and special requests

• Address issues quickly and effectively while keeping quality and relevance in focus

• Promote and adopt best practices across teams

• Support new business development and take on additional strategic projects as needed

QUALIFICATIONS

What You Bring:

• 3+ years of account management or operational/management experience in a broker environment—or an equivalent mix of education & experience

• Proven strength in relationship building and account leadership

• Proactive initiative-taker with exceptional organizational and multitasking skills

• Solid experience managing cross-functional processes (strong Excel proficiency required)

• Ability to anticipate client needs and build smart, impactful solutions

• Experience in Grocery or C&G is an asset

• Competitive salary commensurate with experience

ABOUT US

Acosta, and its subsidiaries, is an Equal Opportunity Employer

Job Category: Retail

Position Type: Full time

Business Unit: Corporate

Salary Range: $65000.00 - $75000.00

Company: Acosta Canada Corporation

Req ID: 30057