Customer Support Administrator

Customer Support Administrator
£24,570 pro-rata plus great benefits (Work Level 6C)
Fixed-term contract (until February 2027)
Full-time, 37.5 hours (Monday to Friday)
Location: In this role, you’ll be splitting your time between home and the Scunthorpe office. Up to the first 3 months will be spent in the office for training, after which you'll work a minimum of 2 days a week in the office, with the remainder of the time from home. You’ll work approximately 1 in 4 Saturdays and be on a bank holiday rota. 

Co-op Wholesale is growing, and we’re looking for people who want to help shape what comes next. As a Customer Support Administrator, you’ll join our Partner Admin team on a fixed-term contract until February 2027 to support in setting up accounts and processing product orders from our wholesale partners. We’ll look to you to make sure their requirements are met, and that our retailers get everything they need to give their shoppers a great experience.

Why this role matters

We’re building something big at Co-op Wholesale. With a refreshed structure and exciting plans ahead, we’re creating new opportunities to strengthen our proposition for our independent retailers, key accounts, and a growing corporate client base. To do that, we need to make sure we’re providing a great experience for our partners; giving them access to the products they need, when they need them. This is where you come in.

This is your chance to help bring new ideas to life and make a real impact across Co-op Wholesale. Be part of it.

What you’ll do

• Support setting up new accounts and manage product access, as well as supporting partners with bulk/pre-sell orders digitally or via the phone
• Accurately upload and push-through orders into the system
• Generate reports using Microsoft Excel
• Help to resolve delivery and order queries from our wholesale partners
• Collaborate with teams and colleagues across the wider business to make sure we’re giving a great service to our partners

What you’ll bring

We’re committed to making our roles as accessible as possible, so we only ask for the minimum criteria. To thrive here, you’ll need to bring:

• Experience managing relationships with customers and other stakeholders
• Good IT skills, including Microsoft Excel, with experience or an interest in developing more advanced skills (e.g., VLOOKUPs, pivot tables)
• Self-motivation and the ability to work to your own initiative
• Good organisation skills and the ability to manage multiple priorities
• Strong attention to detail
• Good communication and collaboration skills

Why Co-op?

At Co-op, we’re owned by our members. And because we’re owned by you, we can do right by you. So when you join us, you’re not just taking a job, you’re joining a movement. We’re an organisation that puts people and communities first, and we’re powered by purpose. We want this to be a place where you can thrive, so you’ll also receive:

• 28 days holiday (pro-rata) plus bank holidays
• A pension with up to 10% employer contributions
• 30% discount on Co-op products and 10% off other brands
• Stream – early access to a percentage of your pay as you earn it
• Virtual healthcare including GP appointments, mental health support, nutrition and fitness advice
• 24/7 colleague support service
• Training and support for your development and career progression
• Cycle-to-work scheme

A place you’ll belong

We’re building diverse and inclusive teams that reflect the communities we serve.

We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion

As part of your application, you'll need to complete an online assessment. This assessment typically takes up to 50 minutes. If you're a current Co-op colleague, this does not need to be completed.