Referral Specialist

We are seeking a reliable, customer service-oriented Referral Coordinator to ensure the timely processing of patient referrals in accordance with the level of priority based on the provider’s notes. This includes processing in an acceptable time frame to ensure continuity of care, assisting providers in filling out proper documentation for referrals/authorizations, assisting patients in scheduling initial appointments as well as follow up appointments.

• Complete necessary forms and assist patients in navigating the paperwork and processes for a successful referral. 

• Handle interactions with patients in a friendly and solutions-oriented manner. 

• Ensures timely faxing, calling and confirming of referrals. 

• Work with providers to address failed appointments in the interest of achieving best possible outcomes for patients.

• Perform general clerical duties in support of patient services as directed by supervisor. 

• Answer phones, make photocopies, faxing, typing, and completing forms. 

• Work with patient scheduling system to meet the needs of patients seeking referrals. 

• Work collaboratively with other medical facilities, providers and community agencies.

Qualifications: 

• Minimum high school diploma

• 1-2+ years of relevant referral experience

• Attention to detail and accuracy

• Effective verbal and written communication skills

Medical Referral / Authorization experience