Customer Operations Advisor

Are you looking for an exciting next step in customer service? We are currently looking for an excellent customer operations advisor for a well-established, independent construction company. This role sits at the centre of the operations, ensuring a seamless experience from order placement through to delivery. You’ll act as the key point of contact between customers, internal teams, and manufacturing to make sure orders are processed accurately and delivered on time. Responsibilities:As a Customer Operations Advisor, you will… Manage customer orders from initial placement through to final delivery Accurately process and track orders within internal systems Liaise closely with the manufacturing team to ensure timely production and dispatch Proactively communicate order status updates to customers Coordinate with logistics partners to ensure on-time and accurate deliveries Handle customer queries, issues, and complaints in a professional and solutions-focused manner Investigate and resolve order discrepancies or delivery issues, with the supportive of the wider team if required Requirements:As a Customer Operations Advisor, you will need… Previous experience in customer service, order management, or supply chain support Strong organisational skills and attention to detail Excellent communication skills, both written and verbal Ability to manage multiple orders and priorities in a fast-paced environment A proactive, problem-solving mindset with a customer-first approach Benefits:As a Customer Operations Advisor, you will get… To be apart of a small, welcoming and supportive team A compassionate business who genuinely care about their employees Annual company trips Free on-site parking The chance to progress to senior customer operations advisor Staff discount on the company’s exciting range of products If you enjoy owning processes end-to-end and making a tangible impact on customer satisfaction, we’d love to hear from you. Please apply with your updated CV, or call us on 01371 832922. Rutherford Briant is passionate about equity, diversity, and inclusion. We seek individuals from the widest talent pool and encourage underrepresented talent to apply to vacancies with us. We are committed to recruitment processes that are fair for all, regardless of background and personal characteristics.