Manager, Contract Management

Do you enjoy leading teams to deliver compliant, high‑impact contracts? Are you motivated by partnering across teams to improve processes and customer outcomes? About our team The Contract Management team partners closely with Sales, Legal, Finance, and Account Support to enable compliant and successful commercial outcomes. The team manages the administration, review, negotiation, and organization of complex customer proposals and contracts, ensuring alignment with company policies, legal requirements, and customer needs. They play a key role in supporting the contracting process end-to-end, maintaining governance and documentation standards while driving operational efficiency and a positive customer contracting experience. About the role The Manager of Contract Management provides strategic leadership for the contracting function, ensuring the team delivers efficient, compliant, and commercially sound contracting support to the business. The role shapes contracting ops strategy, drives process improvements, and strengthens collaboration with Sales, Legal, Finance, and Account Support to enable successful customer agreements and sustainable commercial outcomes. The manager develops team capability, ensures strong governance and risk management, and acts as a senior escalation point while continuously advancing operational effectiveness and the overall contracting experience for both internal stakeholders and customers. Responsibilities Lead the contract management function, ensuring compliant, customer-focused commercial outcomes Partner with Sales, Legal, Finance, and Account Support to deliver efficient, high-quality contracting support Oversee end-to-end contract development, negotiation, approval, and ongoing management Act as the escalation point for complex or higher-risk contract matters, ensuring appropriate governance and risk management Coach, support, and develop a high-performing team through clear priorities and regular feedback Ensure consistent application of contracting policies, approval processes, and documentation standards Align contracting operations with business priorities in collaboration with sales leadership Drive continuous improvement initiatives to enhance efficiency, scalability, and customer experience Requirements Experience leading or managing a contract management or commercial operations function Strong stakeholder management skills, with the ability to collaborate across teams and disciplines Sound judgement in managing risk, governance, and complex commercial issues People leadership experience, including coaching, performance management, or team development Clear and confident communication skills, both written and verbal Ability to manage priorities in a fast-paced, deadline-driven environment Experience improving processes or leading change initiatives is desirable Equivalent professional experience will be considered in place of formal qualifications Work in a way that works for you We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals. Working for you We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer: Generous holiday allowance with the option to buy additional days Health screening, eye care vouchers and private medical benefits Wellbeing programs Life assurance Access to a competitive contributory pension scheme Save As You Earn share option scheme Travel Season ticket loan Electric Vehicle Scheme Optional Dental Insurance Maternity, paternity and shared parental leave Employee Assistance Programme Access to emergency care for both the elderly and children RECARES days, giving you time to support the charities and causes that matter to you Access to employee resource groups with dedicated time to volunteer Access to extensive learning and development resources Access to employee discounts scheme via Perks at Work About the Business A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world. We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here. Please read our Candidate Privacy Policy. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights. Elsevier is a global leader in advanced information and decision support for science and healthcare. We believe that by working together with the communities we serve, we can shape human progress to go further, happen faster, and benefit all. We support continuous discovery and uphold the highest standards of content integrity, reliability, and reproducibility so the communities we serve can advance their field of science, healthcare or innovation with confidence. By combining high-quality content with powerful analytics, we transform complexity into clarity and deliver mission-critical insights that help professionals make better decisions when it matters most. We deliver insights that help research institutions, governments, and funders achieve their goals. We help researchers discover and share knowledge, collaborate, and accelerate innovation. We help librarians provide verified, quality information to universities. We help innovators turn knowledge into new products. We help health professionals improve patient care and educators train the next generation of doctors and nurses. Connecting quality content and innovative technologies, we make progress go further and happen faster. And by championing inclusion and sustainability, we ensure progress benefits all. With 9,500 employees, over 2,300 technologists in 5 major tech hubs, and more than 60 locations across the globe, we are committed to supporting the scientific and healthcare communities around the world. We offer a diverse range of opportunities across technology, commercial, business, and early career jobs. If you are looking for a career that inspires progress in science, innovation and health, and allows you to grow every day, find your team at Elsevier. Elsevier is part of RELX Group. Let’s shape progress together. Join us. elsevier.com/about/careers