About the Role
<p><b>Digital Account Manager</b></p>
<p>Location: Hertford</p>
<p>Salary: Competitive, based on experience</p>
<p>Based in our client’s modern Hertford office, you’ll join a growing team of specialists across creative, web, and digital marketing.</p>
<p>Our client is looking for a highly organised and motivated Digital Account Manager to join their team. This is a client-facing role focused on building relationships, driving performance, and ensuring their services are aligned into clear, results-driven strategies.</p>
<p>You will manage client accounts, ensuring internal teams are aligned, work is delivered effectively, and clients consistently see value and results.</p>
<p><b>The Role</b></p>
<p>Reporting to the senior team, you will act as a key point of contact for clients and a central link between their clients and internal specialists.</p>
<p><b>Client Management:</b></p>
<ul>
<li>Build strong relationships, lead communication, and confidently manage expectations, including handling challenging conversations where needed.</li>
</ul>
<p><b>Strategy and Growth:</b></p>
<ul>
<li>Work with internal teams to align web and digital marketing services into clear, joined-up plans focused on achieving client goals. Identify opportunities to improve performance and grow accounts, while staying up to date with the latest trends, tools, and AI-driven approaches.</li>
</ul>
<p><b>Delivery and Team Alignment:</b></p>
<ul>
<li>Manage workflows using tools such as ClickUp, ensuring work is prioritised and delivered on time. Brief internal teams clearly, maintain momentum across accounts, and encourage a proactive, accountable approach focused on outcomes, not just task completion.</li>
</ul>
<p><b>Commercial Acumen:</b></p>
<ul>
<li>Proactively identify opportunities to expand accounts and support client growth. Ensure any additional work or costs are clearly communicated.</li>
</ul>
<p><b>About You</b></p>
<p>You will have experience in a fast-paced agency or similar client-facing environment and be comfortable managing multiple clients and priorities. You are organised, proactive, and able to balance attention to detail with a broader view of what drives results.</p>
<p><b>Skills and Experience:</b></p>
<ul>
<li>A broad understanding of digital marketing (PPC, SEO, Social) and the process of building websites.</li>
<li>Highly organised with ability to manage multiple accounts / projects simultaneously and deliver to tight deadlines.</li>
<li>Excellent written and verbal communication skills, with confidence in client-facing situations.</li>
<li>Experience with project management tools and strong working knowledge of Excel.</li>
<li>You are personable, approachable, and have a good sense of humour. You know how to get the best out of the people around you.</li>
</ul>
<p><b>Why Join Our Client?</b></p>
<p>Our client offers a supportive and professional environment where continuous learning is encouraged. You’ll work with clients across diverse sectors, within a team that truly values its people.</p>
<p>Benefits include:</p>
<ul>
<li>Competitive salary, based on experience.</li>
<li>37.5 hour working week, 22 days annual leave per year and Bank Holidays.</li>
<li>Agency-wide quarterly bonus scheme.</li>
<li>Additional Benefits: Enhanced company pension contribution, casual dress code, regular company events, and on-site parking.</li>
</ul>
<p>If you’re looking for a role where you can take ownership of client relationships and contribute to their growth, our client would love to hear from you. Please apply with your CV and a brief covering letter.</p>