Sales/Marketing: Field Service Associate

Sales/Marketing: Field Service Associate

The ideal candidate for our Field Service Associate position is an individual who will complete live interactive software presentations/trainings in a medical environment, has experience in the medical and/or aesthetic industry, works well independently as well as part of a team, and demonstrates technical and mechanical aptitude. The ideal candidate is highly motivated with a positive attitude and passion for customer service, who thrives in a fast-paced work environment and possesses strong organizational and interpersonal skills.

Job Description:

• Coordinate and deliver online and onsite hands-on product training for clients ranging from 2-4 hours
• Perform onsite installations of photographic hardware equipment and Canfield computer software
• Assist technical support teams and distributor partner field teams with troubleshooting regarding installation, operation, and calibration of medical photography systems and software
• Post-sale customer account management, including scheduling additional trainings and periodic check-ins
• Provide feedback to product management and development teams continually
• Document customer activity and training notes in thorough service reports

Core Requirements:

• Associate’s degree or equivalent and minimum 3 years in a professional corporate setting
• Proficiency with Microsoft Office
• Willingness to travel up to 40-50%, at times on short notice, with the ability to lift, move, and carry equipment up to 50 lbs regularly
• Adaptability and problem-solving skills to troubleshoot issues in a fast-paced environment as well as provide guidance on how to best leverage software tools
• Experienced with utilizing all aspects of computer technology as well as utilizing basic hardware tools
• Strong time management, organizational, and critical thinking skills in order to meet deadlines, willingness to learn, and adhere to travel and training schedules

Desired:

• Experience in the medical and/or aesthetic industry
• Public speaking/presentation experience and photography knowledge is advantageous
• Bi-lingual a plus

Canfield Imaging Systems is the world-leading developer of specialized photographic systems for medical practices, institutions, research organizations, and pharmaceutical suppliers. Canfield offers comprehensive benefits to its eligible full-time employees. These include paid days off, medical, dental, and vision insurance, may be eligible for a discretionary bonus, and a 401(k) plan with employer match (currently set at 50%). The anticipated salary range for the position is $50,000.00-$70,000.00 annually. This is dependent upon consideration of multiple factors when determining a base salary such as a candidate’s experience, education, and current market conditions. If the role is eligible for full benefits, it will be discussed with you during the interview process. Canfield Imaging Systems is a division of Canfield Scientific, Inc., the largest provider of photographic documentation systems and services for pharmaceutical research.