OPTICAL ASSISTANT JOB IN ELLESMERE PORT

We’re looking for an Optical Assistant to join our team and play a key role in the day-to-day running of the practice. This is a varied, hands-on role where you’ll be involved across the full patient journey — from reception and pre-screening through to dispensing support. You’ll be joining a supportive, close-knit team, and we’re looking for someone who takes pride in their work, communicates confidently with patients, and enjoys being part of a professional What the role involves: ● Booking and managing appointments (phone and in practice) ● Running a busy reception desk ● Preparing patients for their eye examination and building rapport ● Carrying out pre-screening tests accurately and consistently ● Supporting dispensing, adjustments, and repairs ● Helping the practice run smoothly day to day What we’re looking for: ● May have previous optical or retail/customer service experience — but this is not essential ● Is confident speaking with patients and putting them at ease ● Takes real care with detail and accuracy, particularly in pre-screening ● Is organised, reliable, and happy taking responsibility ● Is proactive and willing to get involved, rather than waiting to be asked ● Enjoys working as part of a team and contributing positively ● Wants to learn, develop, and build a long-term role What success looks like: ● Patients feel welcomed, looked after, and confident in their experience ● Pre-screening is carried out accurately and consistently ● The front of practice runs smoothly and efficiently ● You become a reliable and trusted part of the team